This month our focus is on employee education and its impact on recruitment and on patient care. You see no matter how we look at it, if we don't plan for continuous education for our employees and leaders we plan for failure. That failure can be realized in any industry, healthcare, technology, banking, insurance, construction, etc. and has a direct influence on bottom-line results in terms of repeat business, funding, reputation, this list goes on. Ongoing education of employees in technical and soft skills has the potential to increase employee productivity, increase retention rates, and create more engaged employees, improving attitudes and behaviors. But it doesn't stop there. Your greatest asset to your organization is your ability to lead and drive an education mindset so that it becomes part of your organizational culture.
"Intelligence plus character-that is the goal of true education."
~ Martin Luther King Jr.
Tracy D. Holloman and Kevin A. Key
Taking Recruitment to the Classroom & Making it Stick: An Education in Employee Development
Two thirds of U.S companies have difficulty hiring full-time employees for specific job openings, because recruits lack skills that are necessary for performing the role that they would be hired to do. If this sounds familiar to you, please keep reading.Continue reading the rest of this article in our blog post ...
Going Beyond the Standard for Improving Patient Experience Customer Service
If you've ever been in the hospital or had a loved one in the hospital perhaps you were wondering what happened to the care piece in patient care. While healthcare institutions have upped their game in terms of patient care and standards (HCAHPS
) for receiving Medicare funding, customer service at some institutions is still lacking, especially in hospitals that care for those needing short-term and long-term rehabilitative care.Continue reading the rest of this article in our blog post ...