Purposeful Living
November 2012Issue No. 3

"The basic building block of good communications is the feeling that every human being is unique and of value."
 - Author Unknown
Communication is an essential part of leadership.Much of what a leader is involved in, and therefore accomplishes, involves other people. To be productive in this continuous challenge, it is important to learn, understand, and use interpersonal skills effectively.
How well are you connecting with the people around you?


Tracy D. Holloman and Kevin A. Key
Managing Partners

Leadership and Communications - Part 2

Leadership and CommunicationNo matter how well informed you may become, no matter how much knowledge you acquire in your field, it is important to remember that very few have ever accomplished more or gone far in any endeavor without the assistance and cooperation of many people. Leadership, goal achievement, and effective communication are inseparable, and they are all inextricably tied to trust. Valueship provides the values, direction, and strategy that support and guide behaviors.

Open and honest communications are always important, but in times of major change, communication is critical. When people are unsure and insecure and feel as if they don't know what's going on rumors and innuendos abound, and blame generally gets placed on management. Not knowing is worse than knowing (even bad news). Take the time to communicate face-to-face if possible, one at a time. This gives you an opportunity to show your concern and respect. It also gives you and them the opportunity to address questions and feelings, as well as discover the best solutions. What and how you communicate is critical.

Communication is the exchange of ideas between two people. It involves more than telling. Effective communication is "connecting." Effective communication results in understanding and it involves feeling. It is an active two-way process. It is not accurate to think that when we communicate with others, we transfer a precise piece of information from one mind to another. Words in and of themselves do not have explicit meanings that are unaffected by other influences. Instead, people have meaning for them. The meaning that any one person places upon words is influenced by gestures, expressions, intonations, and beliefs.

It is in the sharing of ideas and thoughts and emotions between 2 or more people that communication occurs. Exchanging facts or data is only part of the process. The feelings and emotions that develop during the course of any transaction strongly influence the behavior of those involved, and ultimately the outcome of the conversation. Human behavior is rarely a result of strictly logical and rational thought. Effective communication hinges on our ability to make emotional contact with the listener.

Once you understand the role that emotions play in communication, you can begin to put yourself in the other person's shoes. This is called empathy, and it is a quality that can be cultivated by developing genuine interest in other people. It is far easier to do this when you are authentic, genuine, and honest.

Empathy is not to be confused with sympathy, nodding your approval, or simply agreeing with another person's point of view so as to appear understanding. Empathy is recognizing the fact that others are entitled to their beliefs, just as you are, that they have certain needs to satisfy and goals to achieve, just as you do. Communicate with both words and actions that reveal genuine interest in people as individuals and in what they say and feel. They need to know you appreciate their efforts and their accomplishments are recognized. Knowing their needs, you can chart a career path designed to give them what they want and contribute to the overall achievement of the organizational goals. People respond positively to this type of leadership because they realize that they are actually only doing what you sensed they wanted to anyway.

For some reason, many people believe that the ability to speak articulately is an important prerequisite to successful communication. St. Francis of Assisi said that we should "Seek first to understand then to be understood," It is impossible to find out what someone is thinking or feeling unless we listen to what they are trying to tell us. In valuing others, what others are trying to tell us, we establish value for what we are trying to communicate to them. By valuing others we add value to ourselves.

Tammy A.S. Kohl is President of Resource Associates Corporation. For over 30 years, RAC has specialized in business and management consulting, strategic planning, leadership development, executive coaching and youth leadership.


We would love to hear your response to the articles in this month's newsletter.  Please join us on Facebook and offer up your feedback there.

Like us on Facebook



Purposeful Leadership Solutions
In This Issue
Leadership and Communications - Part 2
Upcoming Seminar Series

Purposeful Leadership Solutions
 P.O. Box 1518
Melville, NY 11747

Phone: 347-869-6296
Phone: 516-420-3292
Email: info@PLS-NY.com

Website Facebook LinkedIn Blog Twitter
Purposeful Leadership Seminar Series

Mark your calendar! Join us for these upcoming seminars. They will be held every other Wednesday starting from 8:30am to 10:30am at Brandywine Senior Living at Huntington Terrace.
Upcoming Events

**Due to Hurricane Sandy we had to reschedule our block of seminars. **

The new dates are:

November 28 -

"Developing an Innovative Strategy to Managing Organizational Change"
Eventbrite - Managing Organizational Change

December 19 -
"How to Retain and Grow Your Customer Base"
Eventbrite - How to Retain & Grow Your Customer Base

January 9 - 

"Where will your business be in 2015? ... Developing A Strategic Plan."
Eventbrite - Where will your Business Be in 2015?...Developing a Strategic Plan?

January 30 -

"Telling Ain't Selling: A Strategic Approach to the Sales Process"
Eventbrite - "Telling Aint't Selling" - A Strategic Approach to the Sales Process

February 20 -

"The Sustainable Leader: Transforming Your Organization to Compete in Today's Economic Climate"
Eventbrite - The Sustainable Leader - Transform Your Company in Today's Economic Climate 


For more information and to register visit to our website, send us email, or call Kevin Key at 516.420.3292.