Change management, simply, is the process of planning for and coordinating change in an orderly and systematic manner. But, it is not always simple, not where people are involved, and where change requires acceptance by those people.

Managing change involving equipment, technology, process, or product usually involves people-your staff- and reactions to change will vary: outright resistance, reluctant acceptance, acceptance, and just wait and it will go away. Only the 'working acceptance' will allow the change to happen as it should. Other reactions have to be dealt with and the sooner the better. That involves a good....