MAR 2016
What to Do When Rules Are Broken
Every organization has rules, and leaders at every level are held accountable for making certain that their people follow them. Some of these rules were in effect long before group members joined the organization; some may have been set by higher authority and hence lie outside "the area of freedom" of leaders at lower levels. Many such rules, obviously, get established without the participation of the people who are expected to abide by them.

What is a leader to do when a member of her work group breaks one of these rules? Is there a way to handle such infractions and still operate within the no-lose philosophy?

Here, in outline form, is a step-by-step procedure to use. 

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