Our apologies!  The first time we sent this email (Jan 13), there was a non-working link to read the rest of the Blog.  It's fixed and here it is.  We're very sorry for the inconvenience.  - Gordon Training
What To Do When Emotions Run High
January, 2015

 

When conflicts arise in human relationships, emotions often reach a high level and angry feelings are exchanged. During this stage, no one is in the proper mood for constructive problem-solving; they're too wrapped up in feeling and ca't do the kind of thinking required for effective problem-solving. This is when Active Listening is very useful--helping people get their feelings off their chest, paving the way for subsequent problem-solving.

When people are angry or upset, they want it to be known-as if to say, "You must understand how very angry or upset I am before I'm willing to try to solve the problem that made me upset." Often people want to punish: "Look how angry or upset you've made me! Now aren't you sorry?"

 

Sent by Michelle Adams,

Vice President of Gordon Training International

 

For questions, comments or compliments, please contact us at: workplace@gordontraining.com or phone us at: 800.628.1197


 Like us on Facebook Follow us on Twitter View our profile on LinkedIn Find us on Pinterest Find us on Google+ View our videos on YouTube