Our apologies! The first time we sent this email (Jan 13), there was a non-working link to read the rest of the Blog. It's fixed and here it is. We're very sorry for the inconvenience. - Gordon Training
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What To Do When Emotions Run High
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January, 2015
When conflicts arise in human relationships, emotions often reach a high level and angry feelings are exchanged. During this stage, no one is in the proper mood for constructive problem-solving; they're too wrapped up in feeling and ca't do the kind of thinking required for effective problem-solving. This is when Active Listening is very useful--helping people get their feelings off their chest, paving the way for subsequent problem-solving.
When people are angry or upset, they want it to be known-as if to say, "You must understand how very angry or upset I am before I'm willing to try to solve the problem that made me upset." Often people want to punish: "Look how angry or upset you've made me! Now aren't you sorry?"
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2015 L.E.T. Workshops have been scheduled...
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| January 14 - 15, 2015 | Grand Rapids, MI | | March 17 - 18, 2015 | Ash Flat, AR | | March 17 - 19, 2015 | Tulsa, OK | | April 7 - 9, 2015 | Midland, TX | | April 28 - 30, 2015 | Columbia, MO | | May 5 - 6, 2015 | Miami, OK | | May 5 - 7, 2015 | Eureka, CA | | May 12 - 14, 2015 | Jackson, MS | | May 19 - 20, 2015 | Miami, FL | | June 9 - 10, 2015 | Kenosha, WI | | June 9 - 11, 2015 | Toano, VA | | October 7 - 8, 2015 | Plant City, FL | | October 27 - 29, 2015 | Pratt, KS |
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