Sent by Michelle Adams
Vice President of GTI
Watch our super short video on the power of collaborative leadership and then call Michelle at our office and share your people problems with her-we bet she can help.

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May, 2014
Soooo.... What I Hear You Saying Is...

Raise your hand if this sounds familiar to you:

"So what I hear you saying is....."

Okay, you can put your hands down now.

Most of you will recognize this as a way of beginning your own Active Listening to someone who, in your Behavior Window, is "in" the top part of the window-yes? Okay, good so far. :)

And while this can be helpful to those who are new to Active Listening (it's also a good way to buy yourself some time before you give your Active Listening a shot), it can be, well.....okay, I will just say it...annoying! What do I mean by that? If you use this opener or lead-in a lot, your Active Listening might start to sound robotic or formulaic to the other person. Now I don't mean to rain on your parade if this is helpful to you and/or you're just starting out and now I am telling you to skip this opener. I just want to caution you...

Sent by Michelle Adams,

VP of Gordon Training International


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