What do I mean by that? Well, I was thinking of the holidays, what a virtual gift to you could be, what to write for the Graduate Connection and so a thought came to me. I will give the gift of the Gordon Model, in the most succinct way I can. Ready? Here you go!

1. The overall goal of the Gordon Model is to reduce relationship problems to increase the amount of productive work time. The purpose of the Behavior Window is to help you identify who is having a problem so you'll know which skill to use.

2. In contrast to the Roadblocks, Active Listening encourages the other person, who has the problem, to say more about it.

3. Active Listening is an empathic way of reflecting back both the words and feelings the troubled person has expressed, to see if you have understood correctly.