Published monthly by
United Farmers Agents Association, aka UFAA, Chapter 15 Eastern Oklahoma. The chapter meets the first Thursday of each month.
No mtg. on Jan 2, 2014
UFAA: "Created by Farmers Agents for Farmers Agents"
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OKLAHOMA
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Happy Holidays from American Collectors Insurance 0:46
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Next Chapter 15 Meeting will be Thursday February 6th 11:30 AM
SHANGHAI AVENUE SUPER BUFFET 803 N. Aspen
Next to Arvest Bank @ S/E corner of S. 145 East Ave (Aspen)
& E. 71st St (Kenosha) Broken Arrow. Chinese - Japanese - American Foods
Accepts all major credit cards.
Non-UFAA Members Welcome.
Chapter 15 will not have a monthly meeting on Thursday, January 2, 2014
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The First Amendment to the U.S. Constitution
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Oklahoma UFAA Contacts:
UFAA Chapter 15 serving Eastern Oklahoma:
President- Glenn Johnson 918/252-0561 Tulsa
UFAA Chapter 12 serving Central-Western Oklahoma:
President- Jeff Roberts -580-224-0808 -Ardmore
United Farmers Agents Assn. National Office 800-275-8668
UFAA Oklahoma Voice Editor
UFAA Oklahoma Voice Ads
To join an Oklahoma UFAA Chapter
choose one closest to you and
contact the chapter. Or, sign
up at the UFAA Website.
United Farmers Agents Association Web Site
UFAA Chapter 15 Newsletter Archive & Homepage
Letters to the Editor
Learn more about our advertisers in this issue. Ads are hot links to their websites. 
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Join us Feb. 6th 11:30 AM at the Shanghai Avenue Super Buffet for the UFAA Chapter 15 Monthly Meeting.
803 North Aspen S/E Corner of S. 145th East Ave & E. 71st St. next to Arvest Bank
MAP Message From the President:
AGENDA For Jan. 2nd Chapter 15 Meeting
No Chapter 15 Monthly Meeting on Thursday, January 2, 2014
NON-MEMBERS ARE WELCOME
If you plan to join us for lunch, Please Arrive for Lunch Promptly @11:30
UFAA Meeting begins at Noon. ==========
"I did not realize what UFAA was or what they could do, until I started attending chapter meetings & conventions sharing information with agents across the U.S."
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Here are the most recent Top Ten Companies in Oklahoma from the just released Oklahoma Insurance Dept. 2013 Annual Report
The information is based on GWP during 2012
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OTHER PRIVATE PASSENGER AUTO LIABILITY
25178
21628
21563
38628
29688
23388
16322
37770
25941
24740
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2012
TOP TEN COMPANIES
STATE FARM MUT AUTO INS CO
FARMERS INS CO INC
"
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OKLAHOMA FARM BUREAU MUT INS CO
PROGRESSIVE NORTHERN INS CO
ALLSTATE FIRE & CAS INS CO
SHELTER MUT INS CO
PROGRESSIVE DIRECT INS CO
WESTERN UNITED INS CO
UNITED SERV (USAA AUTOMOBILE ASSN
SAFECO INS CO OF AMER
REMAINING COMPANIES
TOTAL PREMIUMS WRITTEN |
2012 OKLAHOMA
Gross Written Premiums
244,543,400
169,160,674 +6%
159,714,554 2011 +4.6%152,705,177 2010 +7.3%
67,637,316
55,705,402
44,086,075
40,531,314
34,217,426
31,048,007
29,983,902
27,396,299
430,989,526
1,175,299,341
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Source: 2013 OID Annual Rpt
Market Share
20.807%
14.393%
14.202%
13.87%
13.286%
5.755%
4.740%
3.751%
3.449%
2.911%
2.642%
2.551%
2.331%
36.670%
100.000%
| PRIVATE PASSENGER AUTO PHYSICAL DAMAGE
25178
21628
21563
38628
29688
23388
25941
37770
24740
41475
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2012 TOP TEN COMPANIES
STATE FARM MUT AUTO INS CO
FARMERS INS CO INC
"
OKLAHOMA FARM BUREAU MUT INS CO
PROGRESSIVE NORTHERN INS CO
ALLSTATE FIRE & CAS INS CO
SHELTER MUT INS CO
UNITED SERV (USAA) AUTOMOBILE ASSN
WESTERN UNITED INS CO
SAFECO INS CO OF AMER
AMERICAN FARMERS & RANCHERS MUT INS
REMAINING COMPANIES
TOTAL PRIVATE PASSENGER AUTO PHYSICAL DAMAGE PREMIUMS WRITTEN
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2012 OKLAHOMA Gross Written Premiums
201,978,027
118,478,493 +6.5%
111,221,776 2011+8.7%
102,261,317 2010 +1.5%
100,681,143 2009
50,955,069
35,803,582
34,709,687
31,739,726
26,030,262
23,547,920
23,294,815
22,771,502
332,744,912
902,053,995
| Market Share
22.391%
13.134%
12.911%
12.31%
12.577%
5.649%
3.969%
3.848%
3.519%
2.886%
2.611%
2.582%
2.524%
36.887%
100.000%
| HOMEOWNERS MULTIPLE PERIL
25143
21628
21563
25941
23388
10921
17230
24740
42404
41475
Note: The OID 2013 Annual Report shows all reported company info as of 12.31.2012. The 2014 OID Annual Report will be available end of November, 2014 showing company reported info as of 12.31.2013. It's always a year behind.
Interesting Figures:
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STATE FARM FIRE & CAS CO
FARMERS INS CO INC
"
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OKLAHOMA FARM BUREAU MUT INS CO
UNITED SERV (USAA) AUTOMOBILE ASSN
SHELTER MUT INS CO
ACA INS CO
ALLSTATE PROP & CAS INS CO
SAFECO INS CO OF AMER
LIBERTY INS CORP
AMERICAN FARMERS & RANCHERS MUT INS
REMAINING COMPANIES
TOTAL HOMEOWNERS MULTIPLE PERIL PREMIUMS WRITTEN
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2012 OKLAHOMA Gross Written Premium
354,367,221
202,716,309 +15.2%
176,028,431 2011 +9.8%
160,330,657 2010 +.4% 159,704,803 2009
48,846,419
43,408,497
42,778,754
38,738,640
33,662,190
33,233,595
30,588,949
26,918,585
420,147,410
1,275,406,569
2011
| Market Share
27.785%
15.894%
15.051%
15.020%
16.466%
3.830%
3.404%
3.354%
3.037%
2.639%
2.606%
2.398%
2.111%
32.943%
100.000%
2012
| Okla. Finance Charges
At least Farmers is #1 in something! >>
| Farmers Insurance Co Inc
was not listed in TOP TEN on Finance Chrgs. in 2010
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1,503,344 #7 in 2011 TOP TEN |
5,000,600 +232.58%
#1 in 2012 TOP TEN
| Farmers Grp Inc. Mgt Co
| Okla. Premium 2009
| Okla. Premium 2012
| +/- % Diff over 4 yrs
| Farmers Ins Co, Inc
| 421,721,551 | 511,450,951
| +21.27%
| Fire Ins Exchange
| 9,902,135
| 8,934,970
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-9.77%
| Farmers New World Life
| 41,511,708
| 36,968,761
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-10.94%
| Foremost Ins Co
| 25,364,102
| 38,854,152
| +53.19%
| Truck Ins Exchange
Bristol- West
| 16,301,173
16,879,908
| 16,484,493
10,241,363
| +1.12%
-39.33%
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If you wish to be excluded from future mailings please let us know by emailing us at ufaa15editor@ufaa.com or by using the Unsubscribe feature at the located within this document. Disclaimer - The Oklahoma Voice is published twelve times per year for the United Farmers Agents Association, Chapter 15 Northeastern Oklahoma. The United Farmers Agents Association and the editor neither assumes any responsibility for the accuracy of the articles or advertisers, nor any liability arising from reliance upon them. The Oklahoma Voice expresses its appreciation to the many members who assist in and support its publication,. Opinions in the Oklahoma Voice do not necessarily express the views of any single member or Chapter officer or UFAA organization. Products and services advertised are not endorsed by this Chapter or United Farmers Agents Association, Inc. Complaints or inquiries should be forwarded directly to the advertiser. All purchases and services are at the complete discretion of the consumer. Trademarks and/or logos are the respective products or trademarks of their respective owners. |
"I have saved enough money on my UFAA sponsored Errors & Omissions policy to pay for my annual UFAA dues of $360." Okla UFAA Member
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We and our associates have the credentials, expertise and experience that enable us to help you in most aspects of financial life. Our approach to providing you a service insures you receive value for your money. We listen, advise, and work diligently to provide the correct service for your individual needs.
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"I discovered my UFAA Sponsored E&O Policy was portable when I left Farmers and opened my independent agency." UFAA Member |
Membership Discount Extended to 1/31/14
Oklahoma Chapter 15 Invites you to join UFAA with our bonus "$100/$50" Membership
Discount
Offer Good through Jan 31, 2014
1. During our 50-100 Membership Bonus, ANNUAL regular membership payment receives 100 dollars off first year's dues, paying 260.00 the first year.
2.SEMI-ANNUAL regular membership payments discount is 50.00 dollars- 25.00 when you join and 25.00 at 6 month renewal or, 155.00 payment x 2.
3. Renewing membership must have lapse of more than 90 days to qualify for the bonus discount.
Mark the app as "Renew" if that applies to you.
No discounts for monthly pay
New Applicants are assigned to Oklahoma Chapter 12, Western Okla or 15, Eastern Okla
Associate, Affiliate and Career Agents can join UFAA too!
But, no bonus discounts apply as your dues are already discounted as shown on the
If paying with CC fax completed app to 918-252-0563. If paying with check mail completed app & payment payable to UFAA c/o Glenn Johnson Agency 8030 S Memorial Dr. Ste C-1 Tulsa, Ok. 74133
United "AGENTS HELPING AGENTS(R)" -Makes the Difference
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 Farmers Roy Smith Responds to Agents
on the Dashboard Community Page.Then, the subject "Enough is Enough" is locked on the Community Page to prevent agent lash back. Roy Smith Dec 2, 2013 5:29 PM (in response to Rick O'Connell) Rick, I've read your post and reviewed the comments that have come in. I know that the rate action we've take has had a negative impact on retention and that our agents and district managers have had a particularly difficult year. In fact, Jeff Dailey, the zone officers and I have been traveling out to the territories and holding meetings with agents and district managers to discuss the work that is currently underway to address these issues - hopefully some of you took the opportunity to join us. We're also meeting with the members of the Agency Advisory Council this week to discuss much of the work that is going on to help address many of the concerns the group has talked about here. The agents and DMs on the Council have been useful advisors in working with us on solutions and new ideas to improve the agent and customer experience.
The leadership team is very aware of how hard our agents have been working to retain customers and we're laser focused on introducing solutions that will help minimize the impact and improve the overall situation. In fact, Jeff Dailey and I both agree that our #1 focus for the company at this time is to strengthen the Farmers agent, followed by our #2 focus which is to increase our core of district managers to support our agents. It may not always seem like it, but we are investing more in agent programs and opportunities than at any other point in Farmers history.
Tony DeSantis, our president of Personal Lines, is doing a number of things now and throughout 2014 to help improve our competitive position and fix the illogical pricing issues you've mentioned. Farmers is also taking some significant steps to improve the customer experience and overall customer retention. Working with our agents and district managers, we recently introduced a series of improvements to our billing and are continuing to work to deliver additional support to our agents through the Agency Platform. Agents on the platform continue to out perform other agents in agency growth and customer satisfaction. We're also in process of launching a campaign around FFR offerings that will provide our agents with additional resources to increase retention while cross-selling existing business. As a result, we expect participating agents to see a benefit of $15,000 - $20,000 in additional commissions in 2014.
Another major step we took on the new business front was the recent launch of SIMS. Although it was off to a bit of a rocky start, I'm hearing great things from agents in the field now. In fact, agents who are embedding SMPs into their sales process are seeing an average new business increase of 7% after only 2 months. We're also doing what we can to supplement agent income through Rev Up Commissions campaign, the One 4 the Money Business Insurance promotion, and the new and improved Life Bonus program.
And, everything I've outlined here only represents some of what we're doing to help improve the situation. When taken together, these initiatives produce a powerful opportunity for our agents. Over the coming months you'll be hearing more. I'll also be releasing a video in the next week and a half that will outline the many investments we're making in partnership with our agents and district managers to get us back on a growth trajectory.
We have a lot of great things going on, but it's incumbent on all of our agents to take advantage of them. The Farmers agents who are succeeding out there now are actively investing in their businesses, leveraging the tools and keeping their eye on the big picture. I need to ask the same of you. Meanwhile, we'll continue working from our end to get you the resources you need and correct what needs to be corrected.
Look for more updates in the days ahead. For now, please take advantage of these programs ... and thank you for the terrific work you're all doing to take care of our customers and grow your businesses. Roy.
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 The Real 2104 Marketing Story from CEO Jeff Dailey
Farmers Releases Marketing Plans for 2014-2016
The Oklahoma Voice is making a link available below for the entire 5 hour 36 min webcast of the Investors Day Meeting in Zurich on Dec. 5, 2013.This is where the Zurich Management, including Farmers CEO Dailey, presents information to investors seated in an auditorium about Management's past, present and future plans to make investments worthwhile.
The Oklahoma Voice encourages all agents to view at least the 50 minutes that Dailey speaks to the investor group to grasp a vision and understanding of the marketing plans for 2014 to 2016. This is first-hand information that could be misstated as it comes down the Farmers chain of command in future weeks or months. Your understanding will either get you excited and begin planning your agency growth for 2014 or planning your agency exit, or just continue to ride it out- depending how you interpret the Dailey presentation. We encourage you to take notes for future reference. -ed
Zurich Investors Day Dec. 5, 2013
Farmers 3 year Marketing plans for 2014 - 2016 Revealed
Zurich Corporate execs met with investors who make decisions to invest in Zurich stock. Execs state glowing results of their assets, capabilities, strategies, as well as their performance.
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CEO Jeff Dailey
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Set aside 50 minutes and listen to Farmers CEO Jeff Dailey on Future Marketing Plans. Take Notes!
The Oklahoma Voice takes you to the Zurich Investor Meeting Webcast at this link
Video length 5hr:36min
Important instructions for webcast: Dailey's presentation lasts 45 min. plus 5 min. on Q&A
After you click link above, another window will open. After a slight delay, a sign-on screen will appear asking for this information- First name, Last name, email address, country, company (optional) & pull down for type of viewer >select individual investor, as that is what you are in your agency. (We have found most any entry works for name, email address and country.)
After your log-on, a Zurich logo screen will appear. After a small delay, two boxes will appear- one for the webcast and the other for the presentation slides that appear in the second box. Allow about a minute for the webcast to load then, click and drag the time slider just below the video screen to 3 hrs, 29 min and CEO Daily should be introduced by the speaker. To view larger presentation slides while Dailey speaks, click the box in the lower right corner of the video control (Just to the right of the time shown) then, select "full screen slide" that will open in another window with Dailey talking in the background. Sit back and learn the Farmers Marketing plans for 2014 to 2016.
Remember, after Dailey speaks- click and drag the time slider all the way to the (right) end and then back left about 2 hairs to hear Dailey take questions from Investors and hear information from Dailey about Houston, Tx and future Oklahoma Homeowner rates.
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Geico Direct Knocks Allstate out of 2nd Place Auto Ranking as of 3Q 2013
There are now two direct companies in the U.S. Top 5 Rankings including Geico and Progressive. Use to be- Farmers Insurance was #3 is shown here as #6 squeezed out by #5 Liberty Mutual by a mere $200k in auto GWP. It's no wonder how this happens- Look at Farmers GWP numbers since 3Q 2011. Farmers gained $89M thru 3Q 2012, likely via rate increases as NB has slowed dramatically within the agencies. Thru 3Q 2013, Farmers lost $136M likely from the continual rate hikes and accelerating decline in customer loyalty. As we reported last month Farmers PIF loss topped 1M thru the 3Q 2013.
#7 USAA, another direct company in business for decades catering to the military and their families increased auto GWP by $371M from 2011 to 2013. With Farmer's decline and USAA's increase in GWP, there is an excellent chance for USAA to swap places with Farmers and challenging to take the #5 spot from Liberty Mutual - placing 3 direct companies in the Top Five in the 4Q 2013. That move will likely coin auto insurance as a commodity, like food and clothing where price and ease of Internet availability is the consumer priority. -ed
Graphic source from the Insurance Journal
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 Farmers 2014 Rose Parade FloatLOS ANGELES, Dec. 23, 2013 /PRNewswire/ -- Farmers Insurance, one of the nation's largest multiline insurers today launched a national initiative inviting America to make 2014 the year to "Thank A Million Teachers." Farmers' Thank A Million Teachers program provides an easy way to send a personal thanks to the educators who have made a difference in their lives and the lives of their children. As part of this countrywide effort, Farmers has also committed up to $1,000,000 in funds to classrooms and education programs throughout the country. Earlier today, Jack Black inaugurated the program with the first "thank you" at www.ThankAMillionTeachers.com, |
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Oklahoma Continuing Education
Source: OID website 04.21.2013
All resident agents/producers, CSRs and adjusters are required to complete continuing education biennial. The requirements are as follows: Resident Producers (Excluding Title producers) are required to have 24 hours of continuing education, including three hours ethics and two hours of legislative updates. - Producers that sell, solicit, or negotiate Medicare Advantage or Part D Products or Plans are required to take a 4 hour Medicare Renewal course each renewal period.
- Producers that sell, solicit or negotiate Long Term Care insurance must take a 4 hour Long Term Care Partnership course each renewal period after the initial 8 hour Long Term Care Partnership course was taken.
- Producers that sell, solicit, or negotiate Annuity products are required to take a one time 4 hour course on Annuity products.
CSRs are required to have 13 hours of continuing education, including three hours of ethics and two hours of legislative updates. Resident Adjusters are required to have 24 hours of continuing education including three hours of ethics and two hours of legislative updates. Are you age 65 and been an agent for 20+ years? you may qualify for the free Okla. CE Mentoring Course worth 24 hrs credit and takes 10 minutes to complete. See CE Mentor pop up PDF HERE No documentation required. Just sign off on the OID form. |
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Have both a Merry Christmas & Happy New Year from the United States Postal Service!
Consumer, Business & Direct Mailers Hit with rate increase.
On Christmas Eve., the Postal Regulatory Commission voted 2-1 for the increase on top of the annual postal rate that is capped by the consumer price index, making it the largest postal hike in more than a decade.
Stamps for first-class letters will go up three cents to 49 cents (6.5%) on Jan. 26, while bulk mail and periodicals will go up 6%, a serious blow to mail-dependent industries.
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Chapter 15 Elections Results for 2014
The following have been elected to serve as Chapter 15 Officers for 2014:
President- Glenn Johnson
Immediate Past Pres- Mike Ward
VP- Mike Gately
Secretary- John Wiley
Treasurer- Terry Wilson
Those above will serve as delegates to the 2014 National Convention at the Tropicana Hotel & Casino in Las Vegas on June 10,11, 12 of 2014.
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 Vicious attack
Steals millions of Facebook & Google passwords
Earlier this week was Microsoft's monthly Patch Tuesday. It released a number of critical security updates for Windows that you need to install. That includes a permanent fix for the scary TIFF flaw I mentioned last month and a serious security hole the recently appeared in the Windows XP kernel. It also includes fixes for flaws in Office and Internet Explorer. Click here for instructions on updating Windows and how to make sure you're up to date. Microsoft isn't the only one releasing updates. Adobe also released an update for its Flash player that you'll want to make sure you have. Mozilla released version 26 of Firefox, which includes 14 important security updates. Firefox 26 also automatically disables Java on websites for better security, lets you opt-in to add-ons and has better memory management so it runs smoother. To get Firefox 26, click the Firefox button and go to Help>>About Firefox. Then click Check for Updates. If you don't have Firefox and want to give it a try, you can download it for free here. 12/12/2013 Oklahoma Voice has reprint rights. Copyright 1995-2014 WestStar TalkRadio Network. Reprinted with permission. No further republication or redistribution is permitted without the written consent of WestStar TalkRadio Network. Visit Kim Komando and sign up for her free e-mail newsletters.
KimKomando.com  12/5/2013 Oklahoma Voice has reprint rights. Copyright 1995-2014 WestStar TalkRadio Network. Reprinted with permission. No further republication or redistribution is permitted without the written consent of WestStar TalkRadio Network. Visit Kim Komando and sign up for her free e-mail newsletters.
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918-663-5848
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From the Oklahoma Insurance Department
The following "Final Orders" are from the OID public information legal section of the OID website. These violations and penalties are shown here to ONLY warn, inform and educate you on Okla. Insurance Laws. No cases this month. -ed
As we [the OID] work to help you comply, we will vigorously enforce 59 O.S. § 1310 (A) (21) which relates to failure to notify of change of address. ADDRESS CHANGE:
Okla Ins Dept: Change of address or name more than 30 days after the change occurred shall be no less than a $100 fine. The Oklahoma Insurance Department encourages all licensees to update their mailing personal and business addresses and email addresses as often as possible. This feature is available free of charge by visiting the SBS website
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Check out the UFAA Chapter 15 Home Page with more Farmers, industry news, member benefit information, newsletter archives, including breaking news too late or too large to publish above.
The Articles below are on our Home Page link this month. Some may have a link for direct access.
UPDATED: Okla. Company Comparison Rate Charts- Auto: 11/13 Home: 11/13
more here: http://www.kansascity.com/2013/11/20/4637116/farmers-insurance-signs-10-year.html#storylink=cpy
Read more here: http://www.fresnobee.com/2013/09/30/3528526/eeoc-claims-discrimination-by.html#storylink=cpy
==========================================================================
 =============================== Okla Ins Dept: Change of address or name more than 30 days after the change occurred shall be no less than a $100 fine.
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Did you know? As a member of UFAA you get:
1 hour of tech support a month
1 Free @ufaa.com email address
1 Free web page with your domain name
Call us today Toll Free, Primary # 1-866-441-8018 Alex Conger - UFAA Tech request form | | Click logo above to access the Oklahoma Membership app. |
Have you missed past issues of the Okla. Voice? If you missed past issues, you can access them and other article headlines on our Chapter 15 Home Page Link above.
Have you joined UFAA?
We just can't make it much easier. Just mouse the Join UFAA logo to obtain the a membership application. Fill it out and attached a check and mail or use the bank card option and fax it to 1-314-631-7963. United we stand. Divided we fall.
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