March 13, 2013
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About Nolan

The Nolan Company specializes in assisting banks, credit unions, card companies, and other financial institutions to improve service, quality, productivity, and costs.  

 

Our staff members are all senior industry experts with 15+ years in the industry. Visit www.renolan.com to download our industry studies, white papers, and client success stories.

 




No Time to be Stuck in Neutral

 

Dennis Sullivan
Chairman and CEO
 

 

What a wonderful mess we've gotten ourselves into. The financial services industry is scrambling to get back into the mainstream, facing challenges of credibility, increased competitiveness, closer regulation and thin margins. Yes, we did some things that contributed to our current business environment-some want to blame it on greed, and others want to blame Wall Street. Both are probably valid points of view, but the fact is that we are here now and it's no time to sit back and wait for the dust to settle.

 

You can't be "stuck in neutral," afraid to make a move. We all have businesses to run, and those fundamentals are still the same. Yes, we have to be aware of the cost of capital imposed by the external environment, investment income, and customers' new buying patterns. But that is no different from any other time. Listen to your customers, adjust your business model for service delivery, tighten your belt where it needs to be tightened, and get on with running the business.

 

The financial services industry is searching for innovative ways to grow, for executives willing to listen to their employees, and for new ways to successfully implement change in this fast-paced and challenging environment. For forward-thinking companies that recognize the opportunity for growth and renewed profitability, the path is open and clear. Economic slowdowns often result in caution setting in, decisions being delayed, and risk-taking getting put on the back burner. But why? Now is the best time to critically evaluate your old business model, to find out what your customers consider most valuable in your relationship, and to look to your employees for new, creative ways to give better, more accurate, cost-effective service.

 

When the market rallied in 2001, we took our eye off the ball and let our investment returns mask our operational shortcomings. Well, those times are past, and it's time to get back in the game. Companies willing to take an aggressive first step at revamping their service delivery model to better leverage technology while reducing overhead and operating costs will be the winners in the next decade. Be a leader and drive your company to the front of your industry's line.

 

  


Nolan's Bank Performance Study Underway

 

In today's competitive environment, obtaining the right information about your organization and how it compares with its peers is an opportunity to increase profitability.

 

Each year, The Nolan Company conducts the only comprehensive, quantitative bank performance study of it kind for banks, credit unions, and other financial institutions with over $900 million in assets. The results provide comparative line-of-business measures that help participating organizations identify gaps in income, expenses, staffing, and productivity. 

 

We invite your organization to participate in our free, annual Bank Performance Study.

 

To register go to www.bankbenchmarks.com. The registration deadline is March 29th, 2013

 

Don't miss this valuable opportunity to gain a competitive edge when planning for operational change within your bank, credit union, or financial institution.


New Register  
Mobile Technology Management Framework

 

Nolan's Mobile Technology Management framework is a proven methodology for managing the many issues involved in corporate mobile computing deployments. The Nolan MTM methodology brings structure, organization, and consistency to the process of supporting business capabilities deployed via mobile devices.


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