Happy New Year!
The entire Solterra Staff would like to wish you a Happy New Year for 2015! And we so much appreciate the trust you place in us with your referrals. We rely on our Clients and Friends to help us grow through referrals, hiring us for landscape projects and for maintenance services.
 The landscaping industry is experiencing fast changes and challenges in everything that touches our business -- some of them not so fun, but some of them are very exciting such as new technologies and new plant introductions. As we approach these challenges, everyday our entire staff is thinking and talking about how we can improve our company and serve our Clients even better. We are constantly engaged in training at every employee level and keep up with industry news and new products through reading industry publications and being active members of local, state, and national landscape organizations.We have implemented what we have learned by recently making some organizational changes within Solterra that we believe will improve our Customer Service. We asked, "How can we develop so that we can provide more benefits for our Clients, so that our employees remain excited, and still provide quick responses and personal client relationships more easily accomplished when small?" We have figured out the answer which has resulted in some staff changes also. Therefore, in this issue, we introduce you to how we have evolved to serve you better. Peter and Dixie Speck
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Solterra Landscape's New Structure
creates a small company within a company
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As most companies grow, employee titles and responsibilities get more specialized which seems to make sense, right? However, customer service suffers because the Account Managers have to share the "specialists" and therefore are unable to respond to their customer's needs and make commitments as quickly as they were once able to. We started down this path and only had to look at complaints about our competitors to see what our future looked like.
Therefore, the answer to our question, "How can we develop so that we can provide more benefits for our Clients, so that our employees remain excited, and still provide quick responses and personal client relationships," is to have small customer-centric "companies" within the whole company. Besides dedicated maintenance crews working with each Account Manager, each Account Manager will also have a dedicated person capable of providing irrigation programming and repairs, seasonal color installation and maintenance, plant health care monitoring, and quality audits of our maintenance properties.
If the Client need requires a design specialist or other expertise outside of usual requests and service calls, a specialist will still be available, including the owners Peter and Dixie Speck. All you need to do is contact your Account Manager or the Solterra Office line for anything you need.
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Meet Solterra's 2015 Customer Service Staff
Account Manager, JASON COULTAS
Special Services Tech, RIGOBERTO CHAVEZAccount Manager, currently interviewing candidatesSpecial Services Tech, JOHN LITTLE Office Manager, DENISE YAUN Training Administration, RUSS CHISM Installation Manager, CHRIS VOYLES Installation Foreman, EDGAR MORALES Installation Foreman, CARMEN CASAS Owner, DIXIE SPECK Owner, PETER SPECK
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