Most business owners and professionals don't look at complexity as their worst enemy - - but undeservedly, unknowingly, intangibly, it can be dangerous to your business health and wealth.

So too can under-performance on service calls, or lateness of appointments. Or poor, late, or non-responses to buyer questions, requests, or complaints.

Want more? OK - - how about someone waiting too long in your office for their appointment. Someone whose waiter takes a half hour to bring their drink, or forgets it altogether.

Need I go on?

Bottom line - your business reputation is exposed and threatened daily - - no, make that hourly - - no actually, minute by minute by an unimaginable spectrum of actions, in-actions, people or happenings that occur in every phase in every iteration of communication or transaction - - not only you personally, but everybody associated with you; because it's complex.

Daunting? Yes, it IS.

In this TED Talk, Yves Morieux explains the complexity, and offers 6 rules to simplify. (Rule One: Understand what your colleagues actually do.) Hope you enjoy the rest, we did.
 

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