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Cedar Hill Chamber of Commerce  Newsletter
Volume 1 | Issue 6June 2013
In This Issue
Managing Complaints-Online
Renewing Members
New Members
Upcoming Events
Quick Links
Managing Complaints-Online
Ever had a disgruntled customer leave you a not so nice comment via a social media outlet? How do you address a complaint online? Follow these 5 easy steps.
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Executive Board
Chair- Honorable Tom Kennedy
Proforma A-Z Specialties

Chair Elect- Maranda Auzenne
Uptown Village at Cedar Hill

Vice Chair- Jonathan Davis
Methodist Charlton Medical Center

Vice Chair- Amber Hatley
Chick-fil-A of Cedar Hill

Immediate Past Chair- Honorable Stephen Mason
Mas-Tek Engineering

Secretary- Phillip Washington
Northwestern Mutual

Treasurer- Michael Lemmon
Haydin Insurance Group

Ex-Officio- Alan Sims
City of Cedar Hill

CEO- Amanda Hinton-Skinner

Board of Directors

Steve Hendon
Practice to Business 

Monica Hurtado 
Northwood University

Melissa Cothern
Marriott TownePlace Suites

Jamie Gatto
Benjamin Franklin Plumbing

David Vedral
Attorney At Law

Del Ramirez
N'Sync Services, Inc.

April Soria
Alpha Omega Plumbing

David C. Wilson, Sr.
David's Seafood Grill

Dr. Tony Tran
Custom Eyes Vision Care

Dr. Brandon Florence
D.D.S., P.L.L.C

Warren Goss
Goss Allstate Insurance

Kathy Draxler
Individual Member

Ex-Officio Members

Honorable Rob Franke
City of Cedar Hill

Allison Thompson
Cedar Hill Economic Development Corp.

Horace Williams 
Cedar Hill ISD

Chamber Staff

Director of Membership Development
Michelle Rodriguez

Director of First Impressions
Adrienne Schatzline

May Happenings 
Experience Cedar Hill CHDC
Renewing Members
  • Christian Brothers Automotive-Cedar Hill
  • P&W Quality Machine
  • Braum's Ice Cream
  • Oncor Electric Delivery Company
  • Dickey's Barbeque Pitt
  • Total Eye Care
  • Russells Telecom Solutions
  • Red Robin Burgers and Spirits
  • Complete Auto Repair
  • Dr. Shelly Clark
  • A-Immaculate Cleaning Service
  • Dermatology Associates of Uptown
  • Panera Bread
  • Express Employment Professionals
  • Roof Time Contractors
  • Schlotzsky's

Active Shooter Training

This collaborative effort is designed to educate and prepare businesses, leaders and individuals in a crisis situation while training first responders.

Friday ~ August 9

A Note from the Chairman

We're half way into the year and the best is yet come. Two of our new programs that we have implemented in 2013 have been very successful, City Impact Business which is held the 4th Wednesday of the month at 7:30 a.m. at the Government Center is an open forum for the community and the city to discuss relevant topics such as proposed projects in transportation, Tom Kennedy Head SHot Cedar Hill State Park and Loop 9. It's free to attend and they have great coffee. This month's topic will be presented by the police department and cover crime statistics. Another new program is Experience Cedar Hill, our first event was held at Pepwear last month and it was a great success; guest speaker Coach Joey McGuire of the Cedar Hill Longhorns spoke about listening to your inner voice and knowing when to take a "time out". Catered food was sponsored by COSTCO and had several great giveaways to attendees. We strive to bring you programs that will benefit you and add value to membership. Make plans to attend our next Experience Cedar Hill on June 13th at Texas Trust. Hope to see you around town and thank you for your support of the Cedar Hill Chamber of Commerce. 


Chairman, Tom Kennedy

Managing Complaints- Online?
How to respond, resolve and gain a happy customer.


Afraid of getting a negative comment on your Facebook or Twitter? Should you reply back? In case you're wondering, YES you should. 

According to a study done by The Retail Consumer Report last year, 68% of consumers that posted a complaint or a negative comment on social networking sites, about their negative experiences, got a response from the retailer.

From that, 18% of them turned into loyal customers and bought even more. 

If you think that is all, you're wrong. 33% of them turned around and posted a positive review after that, and 34% of them deleted their negative review that they had left earlier.


This shows that, if handled properly, negative feedback can indeed be a powerful tool to gain loyalty from your customers and enhancing, not only their experience with your brand, but also the experience of other customers who view your brand's online persona - since they would be reading some of the positive reviews that the returning 33% had posted.


And for smaller businesses, gaining loyal customers is extremely important! Question is, how should you respond to negative feedback?


  1.  Respond Quickly
  2. Think of this as a conversation. 
  3. Don't become defensive
  4. Ask them for their contact information.
  5. Once the problem is resolved, go back to the social media channel and thank the customer for the opportunity to improve.
Check out our Business Academy online for more information. 
New Members
  • Orr Toyota 39660 LBJ Freeway (I-20) Dallas, 75237 972.780.1166
  • welcomeCancun's Restaurant 531 E. Beltline Rd. Cedar Hill, 75104 972.293.1661
  • Holmes Murphy & Associates 12712 Park Central Drive. Suite 100 Dallas, 75251 214.265.6636
Upcoming Events
What's going on in June
Healthcare Reform Panel Discussion 
Register Now for this very informative luncheon that will feature panelists that will address the issues of
  • What are exchanges?
  • Exchange enrollment begins Oct 1
  • Penalties for not being insured.

JUNE 27 ~ 11 am to 1 pm 

Helping Business Do Business
vacation giveaway
Only 36 tickets left: Buy your ticket today! $100 each. 
Call the Chamber for details 972.291.7817
Taste of Cedar Hill & Business Expo: September 3rd
Annual Golf Tournament: October 25th
Bring THE SPEED OF TRUST  to your team!
Speed of Trust Book
This is an excellent book for leaders who want to raise trust on their team immediately.  Contact the Chamber Office to purchase books and cards.  The Chamber has more than 100 left from his presentation a while back.  May be perfect for you!