Empowerment from Source Point Training | March 28, 2014

  

   

In business today, it is common to hear "It's all about the bottom line!" While there is truth in that, there are many components that impact this concept, including an organization's "human" assets. So, what happens when we hold our employees as "the bottom line?" 

 

 As Source Point Training continues to work with many organizations who are committed to developing the leaders within their organizations, we recommend they have their teams read "Leaders Start to Finish:  A Roadmap for Developing Top Performers" by Anne Bruce and Stephanie M. Montanez.  If you have yet to read this incredible book, make it the next must read in your library!  Throughout this leadership development book, every topic and chapter is focused on the human side of leadership development.

What Anne and Stephanie present in their book speaks well to the importance of organizations holding their employees as not just "revenue producers" but as whole human beings as well.  As ontological coaches, we know that we are always coaching the "whole" person, even when we are coaching a client on a specific goal or challenging event.  When leaders in organizations can see the whole employee standing before them, greater opportunities are available, and the ability to build stronger relationships and higher performing individuals and teams quickly emerges.

We are speaking about the human side of business - Civility.  Civility and communications expert, Diana Damron (a contributor to "Leaders Start to Finish") says the key is in the three C's:  communication, character, and civility.  "We communicate our character by exercising our civility" says Damron.  So how does the lack of civility impact the infamous "bottom line"?  In an environment lacking civility, employees will either leave or become disengaged.  Damron goes on to share "Loyalty to the organization sinks, and the bottom line suffers.  It is estimated that employee disengagement costs American businesses $328 billion annually."

Highly successful organizations use the Whole-Person Approach to Leadership:  Head, Hands, Feet, and Heart.  Anne and Stephanie break it down as follows:

Part 1:  Leader's Head

Represents knowledge, education, unique expertise, intellectual property, empowerment, competencies, attitude, motivation, character, integrity and values.

Part 2:  Leader's Hands

Represents skills, implementation, follow-through, hands-on coaching, customer service, production and manufacturing.

Part 3:  Leader's Feet

Represents the foundation upon which the organization and its leaders are built, organization's culture, history, tradition, founders, organizational stability, and growth to move forward one step at a time.

Part 4:  Leader's Heart

Represents caring, feelings, intuition, core values, emotional intelligence, pride, spirit and hope.

Anne and Stephanie sum it up beautifully:

"... Your leaders have an important choice to make.  They can view the leadership role as an exertion they are obligated to perform, or they can view the role as a vehicle that delivers a sense of meaningful purpose to both their employees and the organization.  Taking a whole-person approach will enable your leaders to focus on the unique combination of talents and a skill each worker offers first as a person, keeping in mind at all times that business is about people and their ability to strengthen relationships" (Chapter 2: pg 24)

Organizations that adopt this concept are the ones who continue to persevere even after these last several challenging years and are now thriving.  These are the organizations that are seeing the value in coaching their employees, to bring their "whole selves" into their work roles vs. simply managing employees and the tasks they perform.  Many organizations have seen the impact this change makes through offering our Leadership Source training.  This is a combination of key leadership principles offered in on-site training followed by 10 weeks of participants working one--on-one with a Certified Leadership Coach to effectively integrate and internalize the principles.    This experience empowers individuals in the organization to take the lean to create extra-ordinary results.  Give us a call to learn more about how you, too, can create the leadership coaching culture in your organization!

 
Warmest wishes,

Barbara

 
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