January 14, 2013 
 
FOR IMMEDIATE RELEASE

 

SullivanLuallinGroup and INTEGRATED Healthcare Strategies Announce New Service for 
Hospitals and Medical Groups

San Diego, CASullivanLuallinGroup, a patient experience consulting firm, has joined with INTEGRATED Healthcare Strategies, a healthcare human resource and compensation consulting firm, to assist hospitals and their affiliated physician networks in assessing service strengths and raising patient satisfaction scores.

 

"Hospitals and medical groups with high patient satisfaction ratings outperform competitors in terms of revenue, market share and profits," said Terry Hobbs, INTEGRATED's Executive Vice President of its HR Consulting practice.  "Our association with SullivanLuallinGroup brings a combined service to organizations seeking Accountable Care and Medical Home designation and maximum reimbursement incentives."

 

The two firms, each with more than 30 years' experience in healthcare consulting, have combined their expertise to offer a seamless process including HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) and CGCAHPS (Clinician and Group CAHPS) surveys, baseline assessments, provider and staff training, and management strategies for maintaining momentum.

 

"INTEGRATED's strategies for improving physician and employee engagement are relevant additions to our services," said Meryl D. Luallin, SullivanLuallinGroup's Chief Executive Officer.  "Our studies indicate that 'people' scores drive all other survey questions, and there's a direct relationship between insider engagement and patient satisfaction."

 

The companies intend to offer joint services to clients in the Americas and the Middle East, totaling more than 2,000 organizations in competitive markets.  For more than 30 years, each company has provided consultative services and people-based solutions to clients across the healthcare spectrum, including community and children's hospitals, academic medical centers, health networks, clinics, and assisted-care providers.

 

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About SullivanLuallinGroup
SullivanLuallinGroup specializes in patient satisfaction services, and is the premier healthcare customer service consulting firm in the nation. For more than 25 years, we've helped physician practices implement Customer Service Initiatives that produce immediate improvement and ongoing results. Clients come to us for on-site and web-based Customer Service training, Shadow Coaching for low-scoring physicians, Mystery Patient/Mystery Caller assessments, and Patient Satisfaction surveys. For additional information contact Meryl D. Luallin, Chief Executive Officer, at 619-283-8988. Visit SullivanLuallinGroup online at www.sullivanluallingroup.com  

About INTEGRATED Healthcare Strategies

For more than 30 years, INTEGRATED Healthcare Strategies has provided consultative services and people-based solutions to clients across the healthcare spectrum, including community and children's hospitals, academic medical centers, health networks, clinics, and assisted-care providers.  Our expert consultants and nationally recognized thought-leaders help organizations achieve their business goals by ensuring top talent is attracted, retained, and engaged, while measuring and maximizing human and organizational performance.  With tailored solutions that extend well beyond single services, INTEGRATED offers the knowledge, guidance, insights, and alignment that organizations need to not only survive the rapidly changing healthcare environment, but to succeed in it.  Exclusive to Healthcare, Dedicated to PeopleSMFor additional information contact Terry Hobbs, Executive Vice President, at 800-821-8481 or at terry.hobbs@IHStrategies.com. Visit INTEGRATED Healthcare Strategies online at www.IntegratedHealthcareStrategies.com.