December 2013

DiscoverSpas.com Newsletter

  

"It's not

I'll believe it when I see it,

it's

I'll see it when I believe it!"

~ unknown ~

 

 

  

 myspashop

 

Greetings!
  
  

 

The end of the year is almost here. I've been happily busy and will be more so in the coming weeks. Lately, I have found little time for reflection and setting intentions. So, I am giving myself the month of January to do so, as well as get into a daily yoga routine. The next newsletter will be in February. In the meantime, here is December's news:

Other regular features in this newsletter:

May 2014 bring you health, happiness and prosperity,

Julie Register 
  

sq1SpaQuality LLC announces the first spas to acheive SpaExcellenceSMCertification to the new 2014 International Standards of SpaExcellenceSM - Glen Ivy Hot Springs in Corona, California and Glen Ivy Day Spa in Brea, California 

SpaQuality LLC News

 by Julie Register

 

 

2013 SpaExcellence Certified SpaGlen Ivy Hot Springs in Corona, California and Glen Ivy Day Spa in Brea, California have both achieved SpaExcellenceSM certification for the second year in a row. This certification recognizes the continued compliance of Glen Ivy's quality system, The Glen Ivy Way, to The International Standards of SpaExcellenceSM under the guidance of SpaQuality LLC consultants. The Glen Ivy spas are the first to be certified to the 2014 revision of The Standards, which provide a framework for performance excellence in everything that a spa does including planning, day-to-day operations, behind-the-scenes processes, leadership, teamwork, training, system evaluation, continual improvement and more. Read More...

 

~Julie
 
 

sq2Register Now to take SpaQuality LLC's 5-Week On-Line Quality Management Course for Spas throught the University of California, Irvine Extention January 27, 2014 - March 2, 2014  

SpaQuality LLC News

 by Julie Register

 

SpaQuality.com 

Register now to take Building and Sustaining High Quality Systems for Spas, an online course taught by Julie Register and Linda Bankoski in partnership with the University of California - Irvine Extension's online Spa and Hospitality Management Certificate Program. It will run from January 27, 2014 through March 2, 2014. The 5-week course is offered as an online certificate elective. However, it may be taken without enrolling in the full certificate. The textbook for this course is The International Standards of SpaExcellenceSM2014 .

  • Click HERE for Details of the course and to enroll. Registration is now open!
  • Click HERE to order a student PDF copy of the Textbook.

Here's a sample typical of the feedback provided by the past course participants:

  • Just loved the structured approach and the seemingly easy, straight forward way of explaining a complex system. Thank you for sharing and I have learned so much.
  • The instructors were very knowledgeable and very available for any questions we had as students.
  • The presentations were very organized & straightforward. Great visuals & examples. The instructors were very friendly, helpful & knowledgeable.
  • Loved the sharing of ideas that we got from this class. It opens up so much creative thinking.
  • The processes and systems are high level and could be applied to so many businesses. I can think of several ways to implement these learnings. At the same time, I gained knowledge specific to spa business.
  • The course materials are great resources.
  • What an interesting assignment. I would never have attacked a problem the way you suggested in the reading...but what a great way to put a value to the problem and identify what needs to be done first! This assignment rocked! I will definitely use it in my business going forward.
  • This is really a class that the more you put into it, the more you will get out in application of the concepts.
  • This was a great course & I'm so happy that I took it.
 
~Julie
 
 

art3Burke Williams beyond the spa in Orange, California

A Spa Review

 by Julie Register

 

 

Burke Williams in Orange, CAI went to Burke Williams at The Outlets at Orange in Orange, California for a pedicure and experienced great service as well as a number of unexpected nice personal touches. Read more about my experience at Burke Williams in Orange, California.

 

~Julie
 
 

art1On My Mind: Lessons from a TV Reality Show

Just my Opinion

 by Julie Register

 

 Massage Heights on Undercover BossLessons from a TV Reality Show
I watched the CBS TV reality show Undercover Boss for the first time last week because it featured Massage Heights, a family-owned membership-model massage franchise company based in San Antonio, Texas that offers massages and facials. In this show, Massage Heights cofounder and Chief Operating Officer Shane Evans visited "retreats" in four locations and performed a different job with a mentor at each. Read about the issues she found, actions she promised to take to solve the issues and the opportunities that were not taken (what I would like to have seen done).  READ MORE...


~ Julie 
  

bestBest Spa Lists
 Spa Sweepstakes and Contests
Win Trips to Spas!
Be sure to enter the contests that end in December for a chance to win
  • a $2,500 trip including two roundtrip coach airfare tickets to one of the top North American and Caribbean Spa Resorts as evaluated in the 2012 Condé Nast Traveler Spa Poll; one standard hotel room (double occupancy) for two nights at the chosen Spa Resort; and ground transportation to and from the hotel and airport.
  • a $2,600 stay at Red Mountain Resort in Utah including a three-night stay for two in a luxurious private villa, three healthy meals daily, daily guided hikes, bike rental, unlimited fitness classes, healthy life classes, cooking demonstations, complimentary in-room high-speed Internet, use of indoor & seasonal outdoor pools, bicycles, walking trails, strength & cardio studios and other amenities
    and shuttle service from the airport to the resort.

booksSpa Books Being Published in December

  Health Tourism and Hospitality

Health Tourism and Hospitality: Wellness, Spas and Medical Travel, 2nd Edition takes an in-depth and comprehensive look at the growing health, wellness and medical tourism sectors in a global context. The book analyses the history and development of the industries, the way in which they are managed and organised, the expanding range of new and innovative products and trends, and the marketing of destinations, products and services.

The only book to offer a complete overview and introduction to health tourism and hospitality this 2nd Edition has been updated to include:

  • Expanded coverage to the hospitality sector with a particular focus on spa management
  • New content on medical tourism throughout the book, to reflect the worldwide growth in medical travel with more and more countries entering this competitive market.
  • Two new chapters on Sustainable Operations and Managing Customers and Experiences
  • Updated content to reflect recent issues and trends including: aging population, governments encouraging preventative health, consumer use of contemporary and alternative therapies, self help market, impacts of economic recession, spa management and customer loyalty.
  • New case studies taken from a range of different countries and contexts, and focusing on established or new destinations, products and services such as: conventional medicine, complementary and alternative therapies, lifestyle-based wellness, beauty and cosmetics, healthy nutrition, longevity and anti (or active)-ageing, amongst others.
  • New reflective discussion questions at the end of each chapter

Written in a user friendly style, this is essential reading for students studying health tourism and hospitality.

 

 

 

 

Memoirs of a Gym Rat Memoirs of a Gym Rat
by Max Hawthorne

There are the sadistic personal trainers, who seem to enjoy your physical pain a bit too much. There are the slimy sales reps, who forever dream up new ways to strong-arm your paycheck from you. And there are the locker room Lotharios, who bed as many women as they can do pushups. A body with abs of steel is just one of the things you can get at a health club; some of the other things may not be as desirable. Ask Max Hawthorne, an industry veteran of more than twenty years, with countless experiences on the seamy side of the steam room, where sex, steroids, and membership cons pile up like used gym towels.

Memoirs of a Gym Rat is his jaw-dropping exposé of the outrageous, tawdry, and despicable cast of characters that gravitate to the workout room. A hilarious survival guide for the fitness-minded, this salacious tell-all shares a collection of anecdotes surrounding the appalling behind-the-scenes shenanigans that occur in health clubs, both during and after business hours. From the endless sexcapades, to the unsavory tactics designed to ensure your health club contract lives longer than you do, Memoirs of a Gym Rat also serves up plenty of sound advice on navigating this pervasive culture, so that you can enjoy getting ripped - without getting ripped off.

From one shocking encounter to the next, Hawthorne paints a lurid, sweaty world rife with casual romps on the exercise floor, and anabolic steroids on overload in the locker room. Find out all about the sex, drugs, and barbell curls that are on fitness regimens in this rare look at the scandalous culture that runs rampant in health clubs. With raw honesty and twisted wit, Hawthorne bares all the dirty little secrets that will leave you spent from laughter, while helping you keep your fitness goals (and sanity) on track.


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