Building the Killer Practice
September 2015
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For:   

Sally McKenzie
Sally McKenzie
Power Thought: McKenzie Management
How to Address the Realities of Fear and Pain

Minimize those aspects of the dental visit that patients dislike the most, starting with injections. There are products on the market today that enable you to give injections that are truly painless. This is particularly important when giving a shot in highly sensitive areas, such as the palate or upper incisors. These are experiences that patients remember for better or worse. And don't overlook topical anesthetics for dental hygiene visits to minimize discomfort as much as possible.
 
Consider the fearful patient. Many dentists would rather avoid them as much as they want to avoid the dentist. Certainly, anxious patients are a common source of stress for dentists who receive very little training in managing and caring for them. One of the most critical steps a dentist can take in handling an anxious or phobic patient is to listen to them. The fears of the patient will be as individualized and unique as the patient themselves. Taking extra care and time to build a relationship with the patient first and addressing their dental needs second is vital. It's a process of gaining and keeping the patient's trust.
 
Give patients the opportunity to talk about their fears. Ask them if they have had any negative experiences in the past, if they have concerns about dental treatment, about injections, anesthesia, drilling. The answers to those questions can be every bit as important as the routine health history questions posed. Not only will the patient's stress level go down, so too will the doctor's. 
 
Many anxious or phobic patients feel very helpless in the dental chair. Ensuring they feel that they have some control is critical. The most common approach is a signaling system in which the doctor will stop if the patient raises their hand for any reason - perhaps to ask a question or because they might want to rinse. The key is to ease their fears by emphasizing they have more control of their circumstances.
 
In addition, it is vital that team members are sensitized to the special needs of this type of patient. Putting the patient at ease the moment they walk in the door will go a long way in improving the entire experience. Dentists and dental teams that take the time to get to know and understand fearful patients often find that they become the most loyal patients, your biggest fans, and a fantastic source for patient referrals.



Why the Web? Reason #271
We Can Convert Your Existing Data

More and more doctors are now clearly seeing the advantages of the cloud and are abandoning their tired client-server software for the cloud. One of the most frequently asked questions I get is "Andy, how do I get my existing data to Curve Dental?"

We've converted data from nearly almost every known management system. As we speak our data services team is converting data from four different systems just this week. Of course, we come across an obscure system every once in awhile. But we got smart people and we usually figure out a way to make it work. For most doctors, we have experience with the system you're currently using.

Once we convert your data to Curve Dental all that's left for you to do is log in and start managing your practice with Curve Dental. Some data and transactions may need to be added between the time you provided us with your data and the time that you start using Curve Dental to manage your practice. But that can be entered manually. And then you're done.

Three things to remember about data conversions:

1. Not All Data Can Be Converted
I've been in the dental software business for more than 20 years. I know that a data conversion is a tricky thing and never a slam dunk. Why? Not all of your data will convert (and anybody that tells you they can convert all of your data must be a magician). Historical transaction data, generally speaking, is difficult to impossible to convert from your existing database to Curve Dental. I know that sounds like a big challenge, but what does convert will save you oodles of time and money. Which brings me to my second point:

2. A Data Conversion Will Save You Time and Money
Even though not all of your data will convert, the data that will convert (like patient demographic information, appointments, balances, and/or notes) represents a significant amount of data that doesn't have to be entered manually. Can you imagine how much time it would take for somebody to enter the name, contact information, and appointments for every one of your patients! It would take days and cost you bunches. A data conversion saves you that pain and expense.

3. A Data Conversion is Not Perfect
We are all unique individuals. Two doctors using the same software are going to have different data conversion experiences because they use the software differently, or have needs unique to the way they practice. The end result is that after a data conversion you may find some data for some patients either missing completely or jumbled. Most of the time this can be fixed manually or we may be able to do another conversion that may fix the problem. The important thing to remembers is data conversions are tricky due to the high number of variables involved. Just keep you eye on point number two!

To Learn more about how we move doctors to the cloud with Curve Dental chat with one of our dental software consultants at 888-910-4376. Call today to learn more or visit our website.
 

 

Expert Opinion with Tyler Williams, DDS
Expert Opinion with Tyler Williams, DDS


Classic Dental Jokes

A little boy was taken to the dentist. It was discovered that he had a cavity that would have to be filled. "Now, young man," asked the dentist, "what kind of filling would you like for that tooth?"

"Chocolate, please," replied the youngster.

Fun Dental Facts 

Someone should invent "tooth paper"... which would work just like "toilet paper." Then people will understand that it's important to wipe off what goes in just as much as what comes out! 
-Stated by Mike Maroon
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