The Web-based Dentist
July 2015
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For:   

Judy Kay Mausalf, Practice Solutions, Inc.
Power Thought: Practice Solutions, Inc. 
How to Master Accountability by Eliminating the Myths

As dental professionals, we strive for accountability and often have a difficult time achieving it. It becomes tiresome and frustrating for us, so we give up! Actually, it is the myths about accountability that cause our frustration and set us up for failure. If we really understood what it took to create accountability, we could prevent the frustration and persevere.

 

For example, our patients don't get frustrated because a conventional crown takes several appointments. We explain the process and they know what to expect. But if they're expecting a crown in a single appointment, they might become frustrated or upset. We can avoid frustration by removing the myths that create false expectations.

 

There are three predominant myths that cause the majority of the frustrations:

 

Myth - Others should just know what is expected. I'm here to tell you that they do not. They can't read your mind and they don't have the same values and expectations in life that you do. You can create clear expectations by defining the specifics of who, what, when, where, why, and how, including a completion date. Ask your patients and your team questions to make sure they understand what you want them to do. When you don't go deep enough to create clarity, you end up with a lack of accountability.

 

Myth - Telling them once is enough. This myth causes frustration most often. Haven't we all said, "But I already told them once!" It is important to remember that we are human and our old habits die hard. We may need an occasional reminder. Knowing that reminders are a part of the process will help to prevent frustration. It's reassuring to know that if we continue doing the same process the same way over and over it becomes so automatic that it eventually becomes a habit. Once it is a habit, we won't forget!

 

Myth - It's going to be quick and easy. It's time to be realistic by not expecting things to be perfect overnight. Whenever we change or implement something new there is a learning curve, and it may feel awkward or uncomfortable. The time it takes to learn something new until it becomes a habit is the transition period. The average transition period is 66 days. Understanding that transition time is a part of the accountability process will help to prevent frustration when things do not happen quickly. Precise and consistent repetition helps shorten the transition period. Informing the team that the discomfort is temporary will help them persevere. The phrase "Change is uncomfortable" is true, but the discomfort is only temporary!
 

 
Why the Web? Reason #264
Commercial-grade Security Rather than WalMart-grade Security

 

In my neighborhood, just up the street and around the corner, lives a kid who is the typical American computer nerd. Well, almost typical. He doesn't wear glasses and he drives a bullet bike to his college classes. He once demonstrated to me his ability to hack past the Windows login screen on my computer--with my permission, of course.


 

On occasion I've asked him to help me with my computers and wireless network at home. One time I dropped by Walmart and purchased a wireless router--not the most expensive model but not the cheapest either. Helping me do the setup this kid mentioned to me that hacking this particular manufacturer of routers was a cakewalk. Why? Because it's the one of the most popular manufacturers and every nerdy kid in every American town had first, figured out how to hack it, and two, boasted of their achievement on the Internet for every other nerdy kid to see. 

 

As a result my nerdy friend could gain access to every wireless signal in the neighborhood. Hacking someone else's wireless network made certain he never had to pay for his own. While he's not the malicious type, I'm sure he also had the ability to scan every file on my computer, too--a fact I'm sure he was not willing to discuss.

 

So my point is this, my friends: At Curve Dental we use the same security hardware and parameters employed by banks and the largest on-line retailer in the world. Nerdy kids, like my neighborhood buddy, as well as more sophisticated hackers don't hack into our system willy nilly. The security is not Walmart-grade; it's commercial-grade.

 

Is the security hack-proof? Probably not. If a hacker really, really, really wanted to gain access I suppose they could spend the months to figure it out. But, as I discussed in a post in my blog, the motivation to spend that kind of time and money must have some sort of grand motivation. And gaining access to dental records, after months of effort, just isn't that rewarding or fun.

 

Out-of-date client-server software requires a fat server. And if the server is connected to the Internet (and most are) it's "protected" by a firewall. If the firewall is Walmart grade (not to demean Walmart, because I shop there often), then you have a problem. That's why I advocate for the permanent removal of servers from every practice. They represent a big juicy target for thieves and magnet for crashes and maintenance dollars. With cloud-based dental software, like Curve Dental, you don't need a server--even for digital imaging!


 
You can learn more about data security by chatting with one of our dental software consultants at 888-910-4376. Call today to learn more or visit our website.

 


 


Expert Opinion: Dr. Mark E. Hyman
Expert Opinion: Dr. Mark E. Hyman


Classic Dental Jokes

Doctor: Just let me finish and you'll be another man after these cosmetic procedures.

 

Man: Wonderful. But don't forget to send your bill to the other man.


Fun Dental Facts 

78% of Americans have had at least one cavity by the age of 17.

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