The Web-based Dentist
February 2015
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The Honey Dental team making calling patients from Starbucks to reschedule appointments.
Case Study: Honey Dental
Managing a Disaster from the Cloud

Dr. Melissa Santilli's Honey Dental had been in operation for less than a few months when disaster struck. She left the office at 6:30 pm on a brisk Tuesday evening. She hadn't been home long when she received a phone call from her security company.

"At first they told there had been a break in at the office," she says. "On my way back to the practice they called me again to say the fire department was there to shut off water because my office was completely flooded. I naively thought there may be a few inches of water in one or two rooms, but when I got there I was shocked."

Dr. Santilli arrived at her practice to find water running out of both her front and back doors. "There was three inches of water throughout the practice. My computers were destroyed. My chairs were damaged and probably no longer under warranty. My pano, vac, and compressor were also bathed in water."

By the time Dr. Santilli reached her office and took stock of the situation, it was nearing 10:00 pm. She had patients coming into the office and she needed to contact them before the hour got any later.

Fortunately, Dr. Santilli manages her office using a cloud-based management system. She assembled her team and using their laptops and Starbucks' wifi to access their patient data, they used their cell phones to reschedule patients.

"Our cloud-based dental software allowed me to stay accountable to my patients," Dr. Santilli explained. "Because we could access our schedule from anywhere we were able to see who was scheduled and notify them of the situation. And in this situation, their personal information was not lost to flood. I can't imagine opening an office any other way. I would have violated my patients' trust if I had lost their data. Protecting their information is part of my responsibility as a healthcare professional."

Honey Dental has a long road to recovery. Contractors say she's at least a month away from having her suite repaired. Her insurance company, lacking a full year of operation history, is balking on providing any type of reimbursement for lost production. Dr. Santilli appreciates your help.
 
Why the Web? Reason #243
Your Sever is in a Constant State of Disrepair


Friends, that server sitting in your broom closet, or under your desk, will fail. It's not a matter of if, but when. And chances are when it does fail it will be at the worst possible time.


I started a collection of server horror stories that you're free to peruse at your leisure (or you can even add your own and I'll send you a Curve Dental t-shirt).


But I digress--again.


One of our dental software experts pointed out to me that servers are in a constant state of disrepair. Every day they become one day closer to crashing. Every day they become minutely slower. Every day they are burdened with more and more data. Servers are a disaster waiting to happen.


The cloud, on the other hand is completely opposite:


 

Dependibility. All hardware will fail. That's why the cloud--in Curve Dental's case--uses multiple servers in multiple locations. If one server dies another is ready and waiting to instantly take its place.


Speed. The cloud improves with every passing day. Infrastructure is strengthened, processes improved, and response times improved.


Obesity. The amount of data you put on the cloud is not irrelevant, but it is inconsequential to operations.


When you move your practice to the cloud you rid yourself of the server burden. You can learn more about the advantages of the cloud by chatting with one of our dental software consultants at 888-910-4376. Call today to learn more or visit our website.  

Informative Video Links
Reference Check: Dr. Huang
Reference Check: Dr. Williams

Classic Dental Jokes

Patient: What's it going to cost me to pull this tooth?

Doctor: About $200.

Patient: $200 for just a few minutes of work?

Doctor: I can extract it very slowly if you'd like.




Fun Dental Facts

Employed adults lose more than 164 million hour of work every year due to oral health problems or dental visits.
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