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Wine Maker's Toy Store
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Dallas Home Brew
November 2013
Volume 11, Issue 11
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Christmas Specials!
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With the holidays fast approaching and a short window between Thanksgiving and Christmas, we are going to start our specials early to allow you to get your shopping done so you can enjoy the holidays.
Each week, we will be offering different promotions to help you get the most for your money. In addition, throughout the holiday season, all of our starter packages will be 10% off and come with a coupon for your next order. If you know of someone wanting to get started in this wonderful hobby, here is an opportunity to not only save on the first order, but save on the second as well.
We will be continuing the $9.99 per box shipping special throughout the holidays as well. As indicated above, we will be changing the specials each week, so if you don't see what you want, check back. There is a good chance that what you want will be on sale sometime during the holidays.
Speaking of shipping, keep in mind that for our customers that are in our 4 day shipping territory, December 18th is the last day we can ship and make sure your order is delivered before Christmas.
To see the current offers, click on the following link:
Christmas Specials Page
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Contact Us
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In an effort to make it easier for you to contact us, we have created a web page specifically to send us emails. To get your question to the best person, we give you the option to select the subject of your email.
We have also done this as I will be traveling more and more with the commercial equipment side of the business and I may not be able to answer you as timely as I would like or you need. The email addresses on the Contact Us web page will be monitored daily and we will do our best to answer you that day.
I am not going to stop answering emails and I will still be happy to answer your, it just may not be as timely as in the past.
To see this page, click on the following link:
Contact Us
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Limited Availability Wine Kits for 2014
Final Reminder!
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Just a quick reminder that you only have until November 1st to take advantage of this year's Limited Release Wine Kit special for Mosti Mondiale Meglioli, Vineco Showcase Limited Release and RJ Spangols Restricted Quantity.
This year's special is as follows. If you place your order before November 1, 2013 (the cut-off date for the RJ Spagnols kits.), we will give you a gift certificate of $10.00 per kit. Order 3 kits before the cut-off date get a $30.00 gift certificate, order 5 get $50.00, etc. The certificates will be emailed in May 2014, after the last of the kits have been shipped. The certificates will be good until December 2014 and will be available to be used for any of our products.
In addition, all of these kits will also qualify for our 10% off FVW Grower's Club, $9.99 per box shipping and best of all, you don't pay for any of the kits until we ship them or you pick them up in the store. Remember, you do not pay for any of these kits until you pick them up or we ship them out.
We will order some extras, but to assure yourself of one of these kits, I highly recommend pre-ordering them. Every year, I have lots of disappointed customers that waited too long and were unable to find the kit they wanted.
To learn more about this year's release and special, click on the following link:
LIMITED AVAILABILITY SPECIAL
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| Customer Feedback
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Since the day I started this company, I have taken extreme pride in the way we conduct business with our customers. All of us here at the"Toy Store" enjoy talking with our customers and we appreciate when our customers take the time to comment on our service and pricing. I would like to share some of the emails we get each month from our customers:
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I've been making wine for 2+ years & am VERY impressed with your web-site. Especially the page describing the different sized wine kits !!!
David - Austin, TX
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I NEVER give positive feedback, only negative, with the goal of identifying hoped for improvement. But now that life-long habit is demolished. You have a great store, great products, great help, MAGNIFICENT service, and the friendliest staff I've ever met.
A few months ago I had a rather obscure issue. Joseph gave me an answer over the phone that seemed workable from Joseph's. Now comes the the GREAT part. George called me back the next day. He and Joseph had conferred, then called the kit manufacturer. Both J and G had workable answers, but they went the extra mile and got the best answer, and then got that answer to me. I've NEVER had service like that ANYWHERE else.
Mega thanks from a very satisfied customer.
David - Grapevine, TX
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I also wanted to let you know I really appreciated the DVD you put together for the starter package. You really simplified the learning process and I can't wait to get started. Thanks again for shipping so quickly.
Stephen - Kirkwood, MO
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Brew Day
November 2, 2013
National How to Brew Day
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As a reminder, we continue to add products and content to the web site, therefore, if you have any special requests, please let us know. We like to hear what you have to say about our site, our products and/or our customer service, good or bad. Please send your comments and/or suggestions to the contact us link below.
Don't forget we DO like you to CALL!
If you have any questions about our products, our service and/or wine making or home brewing, please call us. We are here to serve you and enjoying assisting you in any way we can. We have an international toll-free line so you WILL call us.
We always try to answer the phone when you call; however, sometimes, we are unable to answer the phone as we are on the other lines or we have customers in the store. If you get the voice mail, please leave your name, number, brief message and a best time to call. We will return your call just as soon as we can. If you don't want to call, just send us an email. We usually answer our emails daily. Please remember, we are a resource and we are here to serve you.
We don't want to be the biggest store, just the BEST!
Cheers!
George, Joseph and Brian
Fine Vine Wines, LLC, The Wine Maker's Toy Store and Dallas Home Brew
866-417-1114 (Long Distance)
972-323-7921 (Local)
972-323-7955 (Fax)
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