Five Tips for a Successful User Experience Test
I recently participated in a user experience test for the software that I use for this newsletter. I thought it was a mutually beneficial hour spent and have shared what I thought made it successful from my perspective in my recent blog post
Scaling a SaaS Business
I recently read a blog post by David Skok about one of the most common problems in scaling SaaS sales
. One of the things that struck me about it is that the problem that he sees as a venture capitalist is a basic one of not having sufficient trained sales people to meet the business plan.
This post applies not just to sales and customer success as he talks about directly, but with any customer facing labor intensive process. It applies equally as much to support and professional services.
It's definitely worth a read if you are figuring out how to scale your business.