Customer Experience Isn't Just About Your Product
This is a brief real life case study
of how to make your customers look like the above picture. Remember, user experience isn't just about your software but about the whole experience.
PAAS vs. IAAS
There is currently a controversy about the importance of Platform as a Service (PAAS). Some say that it is a critical part of cloud services and will continue as a major category. Others are saying that it is dying. What is clear is the Amazon Web Services and Microsoft Azure have blurred the lines between PAAS and IAAS and that PAAS is changing. This post
in Network World is a good example of the PAAS is dying perspective. This post
in Information Week is a good example of the opposite argument.
This question matters because selecting a PAAS is a long term and strategic decision.