One of the results from the recent Cirrostratus Group survey on the Software as a Service Customer Experience was that 78% of providers are happy with their customer retention rate. However, only 36% percent of respondents were happy with the growth of each account. 

Sandhill.com published an article that I wrote on how to diagnose and improve your SaaS account growth challenges, Three Steps to Improved SaaS Account Growth. You can also download a copy of the article here. If you have any challenges in this area you'll find this article helpful.

I recently read the book "I'm Feeling Lucky: The Confessions of Google Employee Number 59" by Douglas Edwards. One of my blog posts this month was a review of this book. Bottom line, it was a fun and informative book which I enjoyed reading. Put it on your reading list!

I believe that you can always learn a lot from the best practices being used at successful companies. Hubspot is a fast growing and successful SaaS company that provides marketing solutions.

David Skok, General Partner at Matrix Partners interviewed Mark Roberge, VP of sales at Hubspot specifically on the topic of SaaS inside sales best practices in use at Hubspot. You will find several practical suggestions on SaaS inside sales in this interview.