Celebrating Provider Performance
Earlier this month Magellan and its provider partners came together to celebrate the performance of our top provider network organization (PNO) clinics as evidenced by the Provider Outcomes Dashboard. Click HERE to view photos from the celebration. Congratulations to the following clinic sites and their respective leadership:
People of Color Network's Centro Esperanza Clinic:
-- Top 5 Clinic: 13 out of 15 months
-- Top Clinic #1: Nine times
-- Average 12.6 performance metrics achieved (10.8 average in 2011)
-- Top Clinic in 2011 as well
-- Kudos, Site Administrator Betty Tencer and Clinical Director Shannon Ryszka
CHOICES' South Central Clinic:
-- Top 5 Clinic: 11 out of 15 months
-- Top Clinic #1: Four times
-- Averaged 11.9 performance metrics achieved (9.8 average in 2011)
-- Second Top Performing Clinic in 2011
-- Site Administrator Lindsy Morrison and Stephanie Brown, Clinical Director
Southwest Network's San Tan Clinic:
-- Top 5 Clinic: 10 out of 15 months
-- Top Clinic #1: March 2012
-- Kudos, Site Administrator/Clinical Director Crystal Domblisky-Klein
Partners in Recovery's Metro Center Clinic
-- Top 5 Clinic: Five out of 15 months (last three months consecutively)
-- Major improvement in performance metrics achieved (9-10 six months ago to 12-13 over the past four months)
-- Top Rated ACT Team for the past two years
-- Kudos, Site Administrator Laurie Senyk and Clinical Director Leanette Henagan
In addition to the top overall clinics, the following sites were recognized for their outstanding efforts in specific areas:
Partners in Recovery (PIR) East Valley Clinic (Site Administrator Tracy Ceurvels and Clinical Director Barbara Erke): The PIR East Valley Clinic has achieved milestones in their clinic initiatives to increase the competitive employment rate due primarily to the following factors: Designation of a Community Employment Liaison position, which has been instrumental in identifying an employer job bank; Concerted and timely effort to clean-up the EA1013 demographic errors regarding employment status; Leadership role of the site administration and the support of an enhanced rehabilitation specialist role in employment development. PIR identifies their strategy as the Work First Initiative; Dr. Greg Gale's commitment to see the implementation of Work First initiatives at the clinic level and network provider levels; Utilization of facility-based work adjustment training services to transition successful participants into competitive jobs; and successful partnering with Magellan and other partners in Interagency Governmental Agreements (IGA) to advance employment outcomes.
Southwest Network's Osborn Clinic (Site Administrator Robyn D'Lucca and Clinical Director Margaret Beresford): Southwest Network was the only PNO to achieve one percent of its recipients attending clinic advisory council meetings. Their continued support of this venue for voice and choice for our recipients, family and the community has enabled their Osborn Clinic Council to do incredible things. They have the highest attendance of any council in the history of the program. They have had consistent recipient leadership and both family and community attending.
Southwest Network's Saguaro Clinic (Site Administrator Loriann Foskit and Clinical Director Michael Fitch): They have achieved numerous Arizona Smokers' Helpline (ASHLine) completions (ASHLine counselor assigned) with 35 percent of their referrals making it all the way through to counselor assignment. They have consistently been one of the highest referring clinics during the last year.