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How You Can Create A
Customer-Focused Culture
In Your Organization
 Friday, September 12, 2014, 9 am to 12 noon John McIntire Library Auditorium 220 N. Fifth Street, Zanesville, Ohio In Partnership With The Muskingum County Library System
 - 7 Service Standards that will impact your organization's service culture
- Identifying where your service opportunities are every day
- Customer Satisfaction versus Customer Loyalty
- A "Service Culture" Defined
- Service versus the perceived value of your business
- Personalizing your service interactions with your customers
- Key Takeaways: How to implement your legendary service culture starting today!
Dave Hamilton, Senior Vice President, Signature Worldwide, Dublin, Ohio Dave Hamilton knows first-hand the challenges faced in today's very competitive marketplace. With more than 30 years of hospitality industry experience, he has gained a wealth of knowledge by working directly with hundreds of business owners and managers and thousands of sales and service personnel across the country. Signature Worldwide is a leader in training employees to deliver legendary customer service while increasing sales. For 25 years they have delivered sales and customer service training, marketing, and mystery shopping services for a variety of service-based industries,including hospitality, housing, equipment rental, trucking, medical services, senior living and more. Admission is $45 per person for Chamber Members ($25 each for additional people from same business) and $95 for Non Members ($75 each for additional people from same business). Reservations are required. Please make reservations online or email Jenni at jmasterson@zmchamber.com. Naturally, your satisfaction is guaranteed! |
