JOB DESCRIPTION

JOB TITLE:  MCBI Client Manager

DEPARTMENT:  Business Incubator & TechGrowth Ohio Grant Support

REPORT TO:  Executive Director of MCBI  

JOB STATEMENT

The Client Manager will be responsible for on-site support for all incubator client companies and will be the primary point of contact for coordination of all client resources, products, equipment, and other shared office services.  The Client Manage will assist the Executive Director in the development and implementation of programs with the goal of helping to guide the start-up companies through the administrative maze that challenges all new businesses.  This position requires a team player with proven business background, leadership skills, a professional and positive attitude, organization and dependability.

ESSENTIAL FUNCTIONS/OBJECTIVES

• Responsible for, either directly or through coordination/delegation, all services MCBI provides to its clients. 
• Provide general guidance and support to the start up clients
• Will be the point of contact for potential client incoming calls and website inquiries
• Provide tours and information to potential clients about the MCBI's offerings
• Assist the SBDC in arranging new company orientations
• Assist in the development of business plans
• Will be responsible in implementing the client Graduated Business Development Program
• General AP/AR duties: compile client usage reports and prepare information for monthly billings
• Planning and scheduling of  events, training sessions, and Affiliate Client workshops
• Help monitor clients progress and provide help with goal setting resulting in graduation
• Data entry including reporting of client consulting time and client's grant activity
• Participate in the development of processes, procedures, and policies of the MCBI
• Participate in the development of marketing such as the newsletter, website updates, program recaps, media facilitator, and general marketing plan implementation
• Other duties as assigned by the Director

JOB SPECIFICATIONS

1.       Strong business acumen and small business experience

2.       Strong customer service and administrative skills

3.       Moderate AP/AR skills and experience

4.       Strong organization and development skills

5.       Strong writing/editing skills and experience

6.       Outgoing personality

7.       Ability to work independently

8.       Ability to work in a fast-paced environment

9.       Ability to handle multiple tasks and prioritize to ensure deadlines are met.

TIMELINE

Immediate opening

$52,000 TO $60,000  Dependent upon qualifications.

APPLICATION

Please include the following:

• Letter of interest
• Resume
• 3 Professional References

Please send your information either of the following ways:

• E-mail: chumphreys@mcbi.info 
• Mail: Muskingum County Business Incubator, 2725 Pinkerton Rd, Zanesville, OH 43701

Applications are due by 5pm on February 25, 2014

Questions?  Contact Carol Humphreys at 740-453-3649 or chumphreys@mcbi.info