The Chamber's Series of Seminars About

 CUSTOMER SERVICE

Principles That Can Be Applied In Any Business

SESSION ONE:

Friday, January 31, 2014

9 am to 12 noon 

John McIntire Library Auditorium

Muskingum County Library System

220 N. Fifth Street, Zanesville, Ohio

"Make a Friend in a Minute"

     How guest service is really developing a friendship

Lisa Kristensen

Guest Relations Manager                       

Columbus Zoo and Aquarium & Zoombezi Bay

Lisa Kristensen manages a team of over 350 employees whose main focus is guest service. In addition to managing the Zoo's and Zoombezi Bay's Guest Relations Departments, Lisa is responsible for on-grounds information kiosks, guest engagement teams, ZOOMPASS, and ensuring that the Zoo staff understands guest service standards.  More than 2 million people visit the Zoo's facilities each year.  The Zoo is home to more than 10,000 animals representing over 575 species from around the globe. The Zoo complex is a recreational and education destination that includes the 22-acre Zoombezi Bay water park and18-hole Safari Golf Club.  The Zoo also operates The Wilds in Muskingum County.  Lisa earned her Master of Business Administration degree from Jones International University and is a Certified Tourism Ambassador.

Join us for this seminar led by a veteran customer service leader where you and your team members will learn:

• How to communicate with customers and guests, and why this is important
• How to create teams and leaders that deliver amazing service
• Why little things leave lasting impressions
• What other companies and organizations do to provide great customer experiences
• What to do when it goes bad; how you can make a Customer Recovery
• Facts and Figures about great customer experiences

Admission is $20 per person for Chamber Members and $40 for Non Members.  Reservations are required.  Please make reservations online or email Jenni at jmasterson@zmchamber.com.   

Naturally, your satisfaction is guaranteed!