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The Supergroup for the Profitable Growth of the Fresh Industry
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In This Issue
Breaking Old Operating Routines
What We Do: Dean Fahselt
 
 
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The FreshXperts

Anthony Totta -
Marketing Strategy, Branding
Business Development
Lee's Summit, MO

 
Jelger de Vriend -
Retail Sourcing & Merchandising Strategies in Europe
The Netherlands

 
John Shelford -
Organizational Governance
Naples, FL  

 
Mike Nicometo -
Cool Chain & Logistics
Optimization Shelf Life Enhancement
Track/Trace WMS 
Iron Mountain, MI

 
Ron Pelger -
Retail Merchandising
Retail Operations
Shrink Recovery & Control
Reno, NV   

 
Tim Vaux -
New Venture and Product Launch
Fresno, CA


Mike Chirveno -
Social Media
Customer Relationship Management 
Kansas City, MO 

 

 
Heidi Chapnick - 
Internet/E-Commerce
Cross Channel Sales and Marketing
Roadmapping
Retail/Etail Plans
White Plains, NY
 
George Seifert -
QA Inspection
Produce Ripening
Rochester, NY 
 
 
Dean Fahselt -
Produce Development
Value Added
Salinas, CA
 
Don Harris -

Buying Strategies and Training Organic Operations Category Development

Boulder, CO

 
 
 
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FreshTrack

Need complete visibility into your sales process?  Need to know how your sales staff is performing?  Need to the know the financial value of the prospects in your pipeline?  Want the security of knowing all your sales data is secure in the event of a disaster?

 

eFreshTrack is the answer.  It's a secure, hosted Customer Relationship Management solution.  eSalesTrack provides full-featured campaign management, tracking of all interactions with current and potential customers including phone calls, emails and proposals and integration with your ERP system and Microsoft Outlook.  eFreshTrack can also be accessed on your smartphone.

 

For information on eFreshTrack, contact Mike Chirveno at mchirveno@consultclearvision.com or 816-256-4507.

Breaking Old Operating Routines

By Ron Pelger
RonProCon, Member of FreshXpertsRon Pelger Photo

 

Visualize yourself on a train starting out at Station A. Your desire is to reach Station K. You've taken this routine trip repeatedly. You sit in the same seat looking out the same window and playing the same games on your ipad.

 

As the train starts out, you see the same trees, rocks, rivers, and hills like always. You even know of several buildings to expect along the way. Nothing ever changes.

 

Suddenly, the train reaches a point where a huge boulder is blocking the tracks. A posted sign states, "This track is closed." However, there is a switching track leading towards another direction into a valley. The engineer hesitates and is unable to make a snap decision from this abrupt change in plans. The other track is a different route of unfamiliar scenery and the regular passengers may not want to venture in that direction. In fact, many decide to get off of the train.

 

Train Station

 

Most people fear their normal routine will be changed. They are unaware of what lies ahead down the road. Usually, they have to surrender something in the process and will never again be able to return to their prior routine.

 

Change is consistently happening in today's world. In the produce business, it can often be overwhelming. When a change occurs, people usually feel pressure and develop a fear of what lies ahead similar to the "other train route" that heads in a different direction.

 

A supermarket vice president couldn't believe the grumbling from staff people after the company introduced a new advertising layout. Many began shooting it down before giving it a chance to get off the ground. They simply did not like changing tracks.

 

A grower/shipper expanded their line by adding avocados and mushrooms to its operation. The sales team began grumbling and complaining. It's amazing how two additional items could cause so much resistance.

 

Regardless of the modification changes, there will always be people in opposition. They are stuck in their own little world with a "comfort and convenient" routine that they believe should last forever. Unfortunately, we do not live in a fantasy world with time at a standstill, especially in this fast-paced produce business.

 

Train Station Clock

 

 

Times have changed and so has the work place. Like it or not, everyone is responsible to take their company to the next level. Companies should always be refocusing on new ways to accomplish growth and success.

 

 

FreshXperts is accustomed to the many changes taking place in the produce industry today. Those changes are crucial in moving companies forward. Our experts can help your company through these vital transitions. We've experienced it and accomplished it.

 

Change is the only thing that offers opportunity.

 
WHAT WE DO
Dean Fahselt, Reinvent Fresh, FreshXperts LLCDean Fahselt

   

Choice-full Produce Development

Have you ever heard the expression that no idea is a bad idea? I'm a subscriber to that logic. And yes, I'm a glass half full kind of guy. Seriously though, I encourage all my clients to generate as many ideas as possible.

So if a shortage of ideas is not the problem, why is it that so many companies are dissatisfied with their new product performance? In my experience, the problem occurs when people and the organizations fail to be choice-full. They simply can't decide what to do or have the opposite problem and try to execute too many things at once. Bottom line, when we fail to be choice-full we will fail in product development. It is that simple.

So how does an organization learn to be choice-full? The answer is to establish a new product process and stick to it. We must understand that having great ideas is necessary, but it is only stage one of the product development process. It is just the beginning. It is what we choose to do or not to do with that idea that is critical. We must learn to be choice-full by being committed to a process.

This is one of the things I do at FreshXperts. I help organizations be choice-full in order to get new products developed and into the market. As a starting point for new clients I examine the current product development process and look for areas of improvement. If a formal process is not in place I work with our clients to develop one and get the leadership team to support it. If they have a process but one area of the process is weak I help them strengthen it. For instance, one of my clients had a lot of great ideas, but did not spend adequate time developing a business case. I helped them develop a simple business case model which identified the size of prize and the complexity level which made it easy to determine which ideas should go into development.

Here is a simple stage gate process that I often recommend for my clients:

  • Ideation Stage - Develop ideas, prioritize, and align.
  • Business Case Stage - Build business and consumer proposition.
  • Development Stage - Design the product.
  • Test & Learn Stage - Commercialize the product.
  • Launch Stage - Take it to the market, monitor, and measure.

If you would like to learn more about product development or any of the services FreshXperts offers please feel free to contact Dean Fahselt.