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Coventry Mid-Atlantic Region
December 6, 2013
OAM and Small Groups: Site Changes Upon Renewal for 2014

Select features of Coventry's Online Account ManagementSM (OAM) website will function differently for a period of time due to changes* that have been made to accommodate health care reform requirements for small groups.

 

Upon renewal for 2014, small groups with two to 50 employees will notice the following:

  • Enrollment Rosters - Instead of running one roster for all subscribers in a group, your clients will only be able to run a roster for one subscriber at a time. A "Select All" feature will be made available in the near future.

  • Statements - Since each subscriber will have their own Subgroup, the "Invoice Summary" page could display up to 50 Subgroups. This also means your clients will be able to view only one subscriber at a time on the "Invoice Detail" page.

  • User Management - Authorized Employer Users (who can be setup by the Employer Administrator to assist in managing the group's account) will not automatically have access to Subgroups created for new hires added to their group for 2014 with the "Add Employee" feature. The Employer Administrator will need to grant any Employer Users access to subscriber-level Subgroups by updating privilege settings under "User Management."

 
If you're a broker who administers your clients' group accounts using OAM, you, too, will notice the changes impacting Enrollment Rosters and Statements. If you don't have access to your clients' accounts in OAM, log in to OAM at https://oam.cvty.com and refer to the Broker use guide on the Resource Library to learn how to request access.
  
A site update is planned for early 2014 to update these features and enhance functionality. If you have any questions, please contact your Coventry representative.
  
*Large Groups are not affected. Small Groups making 2013 changes as well as those that have not yet renewed for 2014 are also not affected.

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