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Pet Peeves of Email
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Just about everyone has complained at some point in time about email. When I speak to large audiences I often poll them to find out what their biggest email pet peeves are. Here are the most popular responses:
- People who hit "Reply to All" when they should really just hit "Reply"
- Missing Subject Lines
- Vague Subject lines such as FYI
- Rambling emails, written in one long paragraph
- Being cc'd on too many emails
- EMAILS TYPED IN ALL CAPS
- People who overuse the Priority Symbol (!)
- Receiving too many emails
I'd like to address that last one. My Golden Rule of Email is this:
"The more you send, the more you shall receive."
The next time you are about to respond to an email and you suspect it might create a strand of 6, 7 or 8 emails, pick up the phone and discuss the issue at hand in less than a minute. If necessary, follow up your phone conversation with ONE email, recapping the conversation and decisions that were made.
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Have a productive week!
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