In This Issue
FEATURE ARTICLE: ood Caregiver, Bad Caregiver
Kelly's off to Harvard!
Into Reverse with Caution: Details about Reverse Mortgages
Alan Weiss on Caring Companies and Extraordinary Service
5 Useful New Technologies for Caregivers
Kudos From Kelly
Providers We Love

Photos in top banner:
Ann and her favorite caregivers Pinkie
(left) and Angie ; Mary Dolan, Grace
and their dog Candy going for a ride!


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Regina McNamara RN, MSN President   *    Kelly McNamara, Chief Operating Officer


Please accept our sincerest apologies for the delay in sending out this (February's) email newsletter. We believe that it's better late then never!

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Featured Article:  
Good Caregiver, Bad Caregiver  
Now I can look back at the "bad Bobby caregiver"
and the "good Bobby caregiver."

By Bob DeMarco  |  Alzheimer's Reading Room

It took more than four years before I finally understood that it is unhealthy and often disconcerting to interrupt a person who is deeply forgetful. It now surprises me that it took so long.

No one likes to be interrupted or disrupted when they are doing something. It is annoying.

Have you ever felt disconcerted, or even angry when someone interrupts you? Can't they see you are doing something?

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Kelly's off to Harvard!

As many of our long term fans are well aware. Kelly McNamara is one of the founders of Always There Home Care.  Since we began Kelly has taken  the leadership role in the branding, marketing materials, web site design and other peripheral materials for our company.  She has also managed many of the back office, payroll and financial processes.  She, together with Regina, has presented several times to private duty professionals at national meetings.

As you may or may not know, Kelly is also a professional writer.  She has recently been working with a renowned Harvard professor on her ambitious book soon to be released on contemporary  leadership.

Kelly will now be stepping away from daily operations of Always There. She will retain some writing responsibilities, continue to refine our brand and participate in our growth activities this year.

She will be teaching at Harvard Business School and will bring a wealth of wisdom, experience and interesting insight to her fortunate students

We will all miss Kelly, but wish he the very best.  Bravo!!  ■

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 Into Reverse with Caution: Details about Reverse Mortgages By Dianne Molvig  

In the past, you handed over a monthly payment to your mortgage lender. Now there's a mortgage product, aptly named, that reverses the payment process. In a reverse mortgage, the lender pays you an amount of money that depends on your age, your home's value, and the loan's interest rate. To qualify for a reverse mortgage, you must be at least 62 years old, have equity in your home, and your home must be your principal residence. If more than one person owns the home, the youngest owner must be at least 62.
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 Alan Weiss on Caring Companies
and Extraordinary Service
Emirates Airlines has better first class cabins, better first class lounges, and newer airplanes, but Air France has better service. They drive you in a BMW to your connecting flight and escort you from your last plane, to the lounge, to your next plane. We were met at Kennedy in the jet way and a man took my wife's luggage through Global Entry right to our limo across the street. These are small but high-impact gestures, with relatively little investment, but they reflect a truly caring company. What are you doing in small ways at low cost to demonstrate how much you care and can anticipate need? Forget expensive web sites or gifts or offices. Think instead about proactively providing value and anticipating what would truly delight your customers and prospects. ■
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 5 Useful New Technologies for Caregivers By Carol Bradley Bursack, Eldercare Consultant
During my peak of providing care for multiple elders, I could have used many of the technology advances available today-though, frankly, there are others that I'd still happily do without.

One type of technology that I found invaluable at the time-and still do-is the personal alarm. These alarms generally come in bracelet, necklace and clip-on forms, and are easy to use in an emergency. They give an elder some sense of security, without being too intrusive
Read Full Article

Kudos from Kelly


 KUDOS from Kelly 

  by Kelly McNamara


"Pinkie" Nonhlanhla Mdletsh: Many of our clients need 24 hour live in  care.  And taking good care of our caregivers is very important to us.  We would be unable to provide them with the vacation time they deserve if we did not have great relief caregivers to pitch in and take their cases while they enjoy some time off.
Read Full Article

leaf Providers We Love      

We are privileged to have received referrals from and be able to coordinate care with many Assisted Living facilities, rehab facilities, and Medicare Home Care and Hospice agencies. Our growth is in large part due to the trust the staff in these organizations have put in our caregivers. We are likewise impressed with them and we are committed to referring to them on a regular basis

Vitas Innovative Hospice Care,
Middlebury, Fairfield, Hartford

Vitas Hospice is among our top choices for  a wonderful hospice provider. Their beautiful acute care inpatient unit at St Mary's is just another reason to refer folks there who are struggling with their family members' care under hospice. Vitas has distinguished itself on its response time, its amazing and unique Veterans program and its commitment to providing continuous care (24 hour care by Vitas staff LPNs or CNAs at Medicare's expense). Continuous Care is provided by Vitas when clients are actively dying or need short-term symptom management. The vast majority of people have expressed their desire to end their lives at home in peace and comfort. Vitas excels in this area. We are proud to be a referral partner.

Contact information: 1-866-418-4827

 About Always There Home Care

Always There Home Care provides compassionate, dependable and professional one-on-one care for seniors who need assistance in the comfort of their homes or residential care communities.  Services from highly qualified and trained caregivers range from companionship, meal preparation and incidental transportation to personal care, medication management and RN-directed case management. Available 7 days a week, services range from a few hours a day to 24-hour care.

Always There Home Care understands that every situation is unique and creates individualized care plans to help improve a client's quality of life.

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Our caregivers 


Our caregivers are totally committed, highly qualified and carefully selected individuals who are personally and thoroughly screened, bonded and insured. Most are Certified Nurse Assistants or Home Health Aides. Most importantly our caregivers are dependable and extraordinarily caring of others. In addition to their previous experience, our caregivers receive continuous training that includes dementia, hospice care, home safety, nutrition and other topics related to seniors. These highly qualified and trained caregivers are ready to help you and your loved ones with a variety of daily activities such as:

Personal care   /  Meal planning and preparation

Transportation to doctor appointments and other errands

Caring companionship   /  Light housekeeping

Medication reminders  /   Information and referral services   

Our personalized, nurse- supervised services are available 7 days a week and can range from a few hours a day to 24 hour and live in care.

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For more information or service needs, call 24 hours a day at: 800.348.0485 or visit

We are Always There!