Brenda Dohring 
 
November 13, 2014
 Volume 10 - Newsletter 23
 
 

No. 1 Selling Comp

Database Software

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EDGE LOGO 2011  

 

Commercial Appraisal Report

Generating Software

 

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Commercial Appraisal Workflow Application

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DataComp and Edge
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YouConnectİ is a Web-based Appraisal and Vendor Management solution enabling financial institutions to automate and streamline their process, while satisfying federal and state examination and auditing requirements.
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Confessions of a
Cheapskate Appraiser
    
Jeff Hicks
Jeff Hicks, MAI
President 
The Dohring Group
RealWired!

 

Twenty some odd years ago, I went to Catholic marriage preparation class. The Monsignor sat in front of my future wife and I mulling over the paperwork. He seemed troubled and kept looking up at me. This ordained priest concluded that the results of our compatibility testing were excellent, but he had one concern.  The man of the cloth looked at me and said, "Everything looks great except for one thing. Jeff is cheap." I was hurt in a strange way, not exactly sure where he was going with it. My brain rationalized his statement thinking people often have very different spending patterns. But as a good Catholic with Jesuit education, I decided to forgive him.

Fast forward to early in my commercial appraisal career, I would often find myself "saving money" by setting up, installing and maintaining the office PCs and servers. I spent hours and hours playing with software and hardware. It was fun and I did this for years. I would rationalize this activity as keeping costs low for my appraisal firm. After all, spending money needlessly, is well, needless or so my mind was telling me.

I've heard the saying, "you can go a day without food but not a day without rationalizing." The word rationalization is defined in various ways, but my favorite is "self-deception by reasoning" or "to provide plausible, but untrue reasons for conduct."  

An alternative view to rationalizing not spending money is simply being prudent. The savings rate of Americans (and our government) is at historical lows. I don't think I'm rationalizing, but saving money for a rainy day is a good thing; the opposite of which would be careless, shortsighted spending and ultimately an uncomfortable lifestyle especially when you're older.

My uncle always said, "It's amazing how much money you spend saving money." At first I didn't really understand what he meant. However, it slowly became apparent over the years when I found myself replacing things over and over. The repeated trips to the computer store illustrated my typical American addiction to super cheap prices and super cheap products. The true cost of replacing a typical cheap part was easily four times the cost if I purchased a high-quality one in the first place. That doesn't even factor in the cost of my time.

I think my "aha" moment came when I realized being cheap was holding me back professionally, stealing my precious time. I then had an epiphany, a leap of faith and decided to pay a managed services company to handle all my internal tech; setting up and maintaining PCs and servers, Microsoft Exchange email accounts, backups, antivirus, hosted spam services, VOIP, web site support and any other tech needs. Yes I had to spend money and I was frightened at first. However, I started to notice something was happening.  



The drop in my distractions resulted in an ROI I couldn't ignore resulting in a significant increase in appraisal production and time for strategic thinking. I know I could be my own internal tech guy, but I realized I shouldn't be my own internal tech guy. A businessman playing "tech guy" was not maximally productive. Update: my appraisal firm now has a full-time in-house tech guy that's an A-Player with zero "tech prima donna" attitude.

Commercial appraisers view their careers differently. Some are singularly motivated by money, others enjoy the coalescing of art and science through valuation analysis, and others enjoy the blend of the two. Appraisers view their investment in their career differently. I have found that my attitude to spending money to help my appraisal firm changed dramatically after my epiphany. Now I don't hesitate to spend money to automate my business, but at the same time I'm not singularly motivated to make money, illustrated well by the lyrics from Just Keep on Keeping On by Shaggy:

"When I was young I use to dream of bein' rich/Have a lot of houses and cars couldn't know which one was which/And finding me a chick and getting hitched/Livin' the fairy tale life perfect without a ditch/You think that this would bring me happiness/If at the end of every rainbow/There was a treasure chest/Sometimes having more is really less/Take a look inside yourself/You'll realize you're really blessed."

I'd like to think I've grown past the "priest-calling-me-cheap" days. Don't get me wrong, I definitely still fight my cheapskate DNA.  However, when it comes to my appraisal business, I invest heavily, such as software, hardware, in-house tech, office systems, CRM (customer relationship management), hosted solutions, or entrepreneurial-focused education. This provides appropriate tools for me, my appraisers and support staff to be successful. So as a recovering cheapskate, I'm aware of the two opposing rationalization discussions in my head, one pulling me to the chintzy side, the other to invest in my future.  Author Cory Basil sums it up nicely, "Life is too short to try and glue together broken plates that were cheap in the first place."  
 
If you would like to join a discussion about this topic or Appraisal Best Practices, go to our blog or contact Jeff Hicks.
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