President's

MESSAGE

Paul Hanson Partners was founded with the vision of providing solid client-focused support to our customers.  We strive to provide our clients with the best solutions and our employees are dedicated to ensuring that our clients’ needs are always met and exceeded. 

We are pleased to announce a new series of shorter videos on loss control and hot topics important  to our clients called “The Dispatch”.   Working in close collaboration with our clients, we have carefully tailored the subjects of our briefings and videos to answer your questions and keep you informed. 

The partnership we forge with every customer is a promise that we will consistently deliver services of the highest caliber and greatest value. Our dedication to quality, effective management, professional staff, and technical expertise has been the drivers for our growth, our market, and most importantly, our satisfied customers.

In addition to “The Dispatch”, Paul Hanson Partners is excited to announce the addition of a new partnership which we believe will bring significant additional value to every one of our customers.  We are extremely excited to introduce you to Belfor Property Restoration.   We have strategically partnered with Belfor to coordinate resources to  ensure that our clients have access to the nations most advanced disaster recovery and property restoration resources for daily losses and large or regional catastrophes.  Belfor is committed to providing our clients priority service in :

• RESTORATION
• RECONSTRUCTION
• MOLD REMEDIATION
• TECHNOLOGICAL LEADERSHIP
• CONTENTS RESTORATION
• CONSULTING/EDUCATION

We have had such success with this new partnership we thought we would share a recent experience.  As you know, the unexpected happens everyday and this case was no different.  Our customer had an unfortunate trailer fire as they were travelling outside of Houston, TX.  Following the fire department, the wrecker arrived on scene but so did Belfor.  We were able to dispatch them immediately when we learned of the loss.  Belfor arrived on scene, inspected the damages, followed the wrecker to the yard and coordinated an offloading process of the HHG to their nearest warehouse for evaluation.  They were then able to salvage those that were not destroyed and assist in the inventory process of the remaining items.  We are very excited about this new partnership!  Please share more of your experiences with us in the months to come. 

Also featured in this issue, we have new underwriting and claims topics that are on point for the busy moving season.

We thank you for being a part of the Paul Hanson Partners success story and please continue to provide us with the feedback that helps make us better. 

Lisa R. Paul, CPCU President, CEO Paul Hanson Partners

Belfor Property Restoration, Quality since 1946

Flooding. Fires. Windstorms. Hundreds of thousands of clients rely on BELFOR Property Restoration each year to rebuild their lives, homes, and businesses.  BELFOR Property Restoration and Paul Hanson Partners are coordinating resources to ensure that Mover’s Choice Program members have access to the nation’s most advanced disaster recovery and property restoration resources for daily losses and in the event of large regional disasters.

With BELFOR specialists in every major metropolitan area in the USA ready to respond 24/7/365, our clients will have the fastest, highest quality service that's unmatched in the industry.

The right response team can mean the difference between recovery and total loss. In the midst of chaos, you need an experienced company with a proven track record and solid relationships with leading insurance providers.

The services available to our customers include:

Emergency Hotline – 800-856-3333
The Hotline is answered 24 hours a day, 365 days a year by a BELFOR team
member. As a preferred client, day or night, your emergency instantly
becomes our priority.
BELFOR has the ability and resources to respond to any emergency,
anywhere, no matter what size.

Rescue and Protection of Assets
The first and primary goal of the BELFOR team is to make the premises safe
and secure, prevent further damage, and recover what’s immediately
salvageable.

On-The-Spot Damage Assessment
Qualified and experienced professionals are available to assess the damage
and provide reliable estimates for insurance
purposes.

Types of claims to be given to BELFOR

• During non-catastrophe times BELFOR can service all Mover’s Choice
  client losses
• During CAT times BELFOR can handle large losses.
• RED ALERT® Program

If you would like more information look for a Belfor’s flyer on our website.   

Turn Around New Business Submissions Faster!! 

Mover’s Choice wants to make the submission process easier for you.  Through detailed analysis of submissions we have found that the top items with missing information resulting in us returning submission are: 

1. Loss Runs
2. Financials, including both P&L and Balance Sheet
3. Mover's Choice Supplemental App, including limit for warehouse, cargo & SPF section, deductible for IM
4. MVRs, including owner and family member
5. Expiring premium and historical unit count

Using Excel will make us faster!! Just by using a simple Excel spreadsheet to complete the drivers list and vehicle schedule, we are able to process the quotation much faster.  Are you unsure how to take your Acord application and turn it into an excel document?  We have developed procedures and guidelines to help you pull information from your specific Agency Management  System and put it into a excel document.

The damage or loss of a customer’s fine art and antiques, including pairs or sets of valuables, is one of the most difficult claims in the moving and storage industry.  These items include:  collectibles, valuable papers, precious or semi-precious stones, metals, fur, and jewelry.  Fine arts and antiques also require special handling. 

Not only are some of these items very valuable, but they also can be difficult to replace and have sentimental value for the customer.  That’s why you take special precautions with these items. 

If you do not already have one, we strongly encourage you to use a High Value Inventory Form and incorporate it into your company procedure when booking a move or storage customer with a declared value, making them aware of the Fine Arts and Antiques sublimit.  To learn more, please read the full article on our website.

Summer Busy Season is in full swing and you are on the road.  It’s imperative to understand  Defensive Driving and take aim at the conditions around you to reduce the risk of collision by anticipating dangerous situations, despite adverse conditions or the mistakes of others.  Our carrier partners have two very good bulletins on the topic of Defensive Driving below.

• Lane Control 
• Emergency Situations

We are very excited to announce the newest addition to our Paul Hanson Family.  On August 8, 2015 Renee and Curtis Paul welcomed Kayden William Paul into the family. 

Lisa and Marvin are proud grandparents and blessed to have a healthy grandbaby!!

Of course the entire office is extended family and eagerly waiting to babysit. 

We held a shower for the baby and had a wonderful celebration before this little bundle of joy joined us.