For the past several months, I have
been moving from Ratings Center
Director to Medical Director to part-time Medical Director. The last step coincided with my move back to Oregon and a future with fewer working hours. Six great years at Consumer Reports are over, and who knows how many equally great years are ahead with CR in some way -- and hopefully with some of you. My plan is to work part-time for a while and then get involved in a new cause or movement that is fun, challenging and satisfying. My hope is to stay connected with physician ratings, Choosing Wisely and OpenNotes. I am especially intrigued by OpenNotes -- a movement to make clinician notes easily available to patients. It achieves true transparency.
I have learned so much from you, my consumer colleagues.
1) Medical errors are terrible but forgivable. But any coverup is not.
2) If we really want to be patient/consumer centered, here are two suggestions:
i. Nothing about me without me.
ii. Involve consumers from the start and at the top.
3) The right combination of confrontation and collaboration can go a long way.
4) Compare, compare, compare!
Doris Peter has taken over the Consumer Reports Health Ratings Center. Doris has made the Ratings Center possible from the start. Ratings Center will be bigger and better. Wait till you hear what Doris is up to.
And Tara Montgomery has taken over, leading us. Tara
knows more about connecting dots than anyone I know.
And that includes dots most of us would not see on the page in front of us. Tara will write the next column, and many more.
For the foreseeable future my email (JSanta@consumer.org
) is the same, but don't call me in Yonkers. I won't be there. But I will be out there on a path that may cross with yours. And if you are going to be in Oregon, let's do lunch.
John Santa, MD
Director, Consumer Reports Health Ratings Center