SHRP 2 Presentation and Guide: Operations in the 21st Century DOT: Meeting Customer Expectations
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Greetings!
Operations strategies that improve how efficiently people and goods move throughout transportation systems can often be implemented relatively quickly and economically, especially when compared with new construction, as a strategy to reduce congestion. The presentation Operations in the 21st Century DOT: Meeting Customer Expectations and the accompanying Presentation Guide were created in SHRP 2 Project L31, Reliability Workshops for State and Public Sector Managers. These materials were created for presentations to the chief executive officers and senior managers of state departments of transportation about the value of mainstreaming operations as a core mission and business practice in their agencies. The presentation is designed to be delivered within a 30-minute period and highlight not just the importance of transportation system operations but also tools that are now available through SHRP 2, the Federal Highway Administration (FHWA), and the American Association of State Highway and Transportation Officials (AASHTO) to assist states in advancing their state of practice in operations.
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