The QHN Clinical Operations Team made the commitment to reach out to every QHN connected practice/organization post platform transition. Teaching and training on a new system prior to launch is helpful, but once you actually live in it, there are unanticipated ah-ha moments, questions and issues that arise.
"It was clear to us, that a renewed campaign of individualized person-to-person visits was needed to complete our training," said Jane Foster, QHN Clinical Director. "Every provider interacts with the system differently and has unique needs. Our users had been comfortable with the prior system for nearly 10 years, it can be hard to adapt, especially in the fast-paced environment of clinical practice."