Change has been the theme for the Homework Hotline over the summer and into the fall term. From a new administrator and a new call management system to a host of new tutors and a greater social media presence, exciting things are afoot at the Hotline.
 
In August, we welcomed Brian Gray as the Hotline's new administrator. Brian recently finished his Ph.D. in biology at the University of California, Riverside and has extensive experience working with community engagement and tutoring programs. He assumes the responsibilities of his predecessor, Gabriela Gamiz, who was recently named director of community engagement for Harvey Mudd College.
 
One of Brian's first moves was to replace the call management system. The previous system had become unreliable, dropping nearly a quarter of all calls and providing low-quality connections, which made it hard for students and tutors to hear one another. With plenty of help from Harvey Mudd's Computing and Information Systems department, Brian replaced the system with one that is much more stable. Thus far, it has provided improved connection quality and fewer than 5 percent of all calls experience any connection issue.

In addition, we expanded the Hotline's social media presence. Now you can not only visit our website and "like" us on Facebook, but also follow us on Twitter. In the coming days, you'll find new photos as well as valuable information about math and science, so be sure to follow and "like" us! 

 
While many things have changed, much remains the same. The Hotline is still committed to providing excellent, over-the-phone tutoring to students in grades 4-12, and the operating hours continue to be Sunday through Thursday from 6 to 9 p.m. Services resumed Sept. 8 and, to date, the Hotline has taken nearly 1,500 calls! If you haven't given the Hotline a call recently, be sure to check us out.