"ISO and It's Benefits" by Andy Chaudoir, Director of Quality
ISO is a network of the international standards institutes comprised of over 162 nations and a coordinating Central Secretariat in Geneva, Switzerland that oversees the system. The organization was officially formed in 1947 but it is not a governmental organization. But, many of ISO's members are part of their government's structure while many other members are industry and private sector participants.
ISO 9001 refers to a standard that focuses on "quality management" within an organization. Ideally, this means that your company continually improves its internal and external processes so that ultimately greater customer satisfaction is achieved. The key to the system is continual improvement and if you're not continually improving then you're not doing it (ISO) right!
While benefits can be reported in different ways by different organizations some of the basic benefits for companies of all shapes, sizes and industries are listed below:
-Improved consistency of service and product performance
-Higher customer satisfaction levels
-Improved customer perception
-Improved productivity and efficiency
-Cost reductions
-Improved communications, morale and job satisfaction
-Competitive advantage and increased marketing and sales
-85% of registered firms report external benefits
-Higher perceived quality
-Greater customer demand
-95% report internal benefits
-Greater employee awareness
-Increased operational efficiency
-Reduced scrap expense
-30% reduction in customer claims
-95% improvement in delivery time
-Reduced defects from 3% to 0.5%
-40% reduction in product cycle time
-International acceptance and recognition
-Estimated return on Investment for companies with consistent compliance have been reported +30% to +600%
*These statistics were compiled by D&B, the Dallas Business Journal, manufacturingnews.com and others.
If implemented and followed properly and if benefits like those listed above can be had, it's hard to make a case for not giving it a try. We did and it's working out great!
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