Consumers Should Use Registered and Licensed Professionals for Spring Repairs

As consumers greet the beautiful spring weather with enthusiasm and begin to plan their home repair and improvement projects, the Office of Consumer Affairs and Business Regulation (OCABR) reminds homeowners to hire licensed and registered professionals.

OCABR staff has learned that some insurance companies are directing restoration or service companies to contact homeowners to facilitate or make repairs on storm-damaged homes. As the homeowner, you should make sure that all professionals working on or in your home are adequately insured and properly licensed and registered in the Commonwealth of Massachusetts:

• Ask for documentation of proof of coverage and licensure before agreeing to hire the individual or company or allow them to begin repairs.
• Check with the Better Business Bureau or other consumer-rating websites to see if the company or individual has any complaints.
• Where applicable, you should also contact your insurance company to inquire about the process if you have a pending insurance claim for winter storm related damage. Don't assume that your insurer is responsible for protecting you from unregistered and unlicensed contractors. 

Read the full advisory here on the OCABR website.

Office of Consumer Affairs and Business Regulation

10 Park Plaza, Suite 5170

Boston, MA 02116

www.Mass.Gov/consumer

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