News from High Tech House Calls

December 2012

Welcome to High Tech House Calls

Greetings!

We are Experts in Integrating Apple and Windows Based Systems!

We Offer Technical Support and Tutorials For Computers, Networks, and Smartphones at your convenience, in your home or small business.

Got bugs and spyware on your mind?
Is your system down?
Are You Behind in Work?
Did your child download a virus... or worse?
Do your network problems make you feel cursed?

Call High Tech House Calls at 404.229.0839 to schedule an appointment.

Here are some ideas for technology gift giving during the holiday season:

iPad and tablet accessories:

A stylus for easier typing.
Acase to protect your tablet from damage.
An adapter so you can use your older iPad sync cable with newer iPad and mini iPads.
A microfiber cloth to keep screen clean.
Attach a keyboard for a laptop-like experience.
A docking station that charges your tablet and lets you wake up to your iTunes.
Nicer headphones to replace the stock headphones that came with the tablet.
Take a look at these articles on must-have tablet accessories (http://hthcatlanta.blogspot.com/2011/12/accessories-for-ipadandroid-tablet-you.html, http://hthcatlanta.blogspot.com/2012/04/ipadtablets-must-have-accessories-part.html).
Not sure what tablet to buy? Read this blog (http://hthcatlanta.blogspot.com/2012/10/time-to-throw-laptop-away-and-use.html, http://hthcatlanta.blogspot.com/2011/11/tablet-review.html)
How about a gift certificate for setup and training? http://hthcatlanta.blogspot.com/up/gift-certifications.html

iPhone:

A case to make sure your screen doesn't get cracked.
An adapter so you can use your older iPad sync cable with newer iPad and mini iPads.
Remove smudges with a microfiber cloth to keep your screen looking clean.
A docking station for a custom alarm clock experience.
More comfortable headphones to replace the stock headphones that came with the iPhone.
A gift certificate for setup and training. http://hthcatlanta.blogspot.com/p/gift-certifications.html

Ideas on where to buy laptops

With Apple introducing new versions of their iPad, iPhone, laptops and desktop computers, used equipment that others have sold is a bargain.

Know your seller. eBay and Craigslist are not great sources.
Vendors that buy gear also sell gear. I have sold 3 or 4 cellphones to Gazelle (www.gazelle.com). I have been very happy with the process. Consider buying previously used tech gear from them.
Considering buying a new Windows PC? Here is a blog comparing various computer manufacturers (http://hthcatlanta.blogspot.com/2012/09/windows-computer-manufacturer.html).
Apple offers discounts to college students and teachers (http://store.apple.com/us/browse/campaigns/education_pricing). Borrow your college student's id for the discount.
Microsoft offers discounts on Office products to students (http://www.microsoft.com/education/en-us/buy/Pages/academicsavings.aspx).
See a deal online or from your next door neighbor? Call High Tech House Calls for a free evaluation at 404.229.0839 or email us at carlthorne@hthcatlanta.com.

Is someone on your Christmas gift list receiving a technology gift?

Could they use some training?

Have a relative or friend that is technology challenged? You may think that person would enjoy an iPad, iPhone or laptop computer, but are concerned they might become frustrated trying to learn to use the device.

Do you have the time to get them up to speed?

High Tech House Calls has extensive experience providing customized one-on-one training with the technology challenged. Here is a list of things we can do to help your loved one's learn something new more easily:

We offer customized set up for the device in the comfort of their home or business when it is convenient for them.
We teach at the pace that the student is comfortable with, in "bite sized" sessions.
We provide customized documentation that includes screen shots to reinforce that day's training. The student can use printed documentation, adding additional notes to ensure that the lesson makes sense to them.
Appropriate, easy to complete homework assignments are assigned that reinforce that day's lesson.
We offer weekly lessons that build upon one another.
We are available by phone or email, for free, to answer any questions, to help reinforce the lesson, and to reduce frustration.

Call today to purchase a gift certificate or to schedule a training session.

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Issue: 31

In This Issue

Here are some ideas for technology gift giving during the holiday season

Is someone on your Christmas gift list receiving a technology gift? Could they use some training?

Getting an App Refund

Getting an App

Refund

Not every app is a keeper.

Maybe it's

difficult to download or doesn't work right. Or perhaps it's just not as useful as you had hoped. Fortunately, in some cases you can "return" the app and get your money back. Here's what you need to know.

For Apple Devices: If you simply dislike an app or it has a glitch, Apple won't issue a refund. But if the app was purchased by mistake, you may be able to get your money back. Log in to your iTunes purchase history or open the email you received when you made the purchase. Then click on "Report a Problem" and fill out a customer service form. Apple will contact you with the next steps.

For Android Devices: Google Play has a generous policy. Uninstall an app within 15 minutes of buying it and you automatically receive a refund. Go to the page in Google Play where you bought the app and click "Refund". If that time frame has passed, you can still get your money back- but only if the app has a technical problem. Contact Google Play's customer service (play-google.com/support), explain the issue and request a refund.

For Blackberry Devices: Blackberry's App World states that all apps are non-refundable, but there are exceptions. If the app has technical difficulties or if it was discontinued shortly after you purchased (check by searching for it in Blackberry's App World), you can request reimbursement through Blackberry customer service (us.blackberry.com/customer-service/contact-us.html).

Reprinted from Real Simple Magazine January 2013

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For Email Newsletters you can trust

Carl Thorne
High Tech House Calls
email: carlthorne@hthcatlanta.com
website: www.hthcatlanta.com
blog:www.hthcatlanta.blogspot.com
cell: 404-229-0839

Have a Charity That is Near and Dear to Your Heart?

We cannot write you a check, but we can

donate our services. If you have a charitable event that involves a silent auction,
High Tech House Calls is happy to donate a certificate for our services. We will also highlight your charitable event on our website with a description of the event and a link to your event website.

Please contact us for more details.