Monogram Communication Services
Volume 7 
     Issue 6      
June 2016
 
The Monogram Messenger
Make Digital Personal Assistants Work
for Your Business
Digital personal assistants such as Apple's Siri and Microsoft's Cortana are considered a novelty by some, but with their increasing sophistication, they may soon completely change the way people interact with the Internet. It's only a matter of time before digital personal assistants become more well-versed to assist with customers' online purchasing decisions. Is your company ready for this selling opportunity?

Opportunity Speaking

Digital personal assistants are steadily gaining momentum, and they are popping up everywhere. Microsoft, Apple, Amazon, Google, and Facebook have all developed digital personal assistants.

Amazon's digital personal assistant, Alexa, is built in the cloud, so it will continuously evolve and adapt to customers the more they use Alexa-enabled devices such as Amazon Echo and Fire TV. While Alexa can currently handle basic requests (play music, relay the news), Amazon's plans for Alexa will make it even more complex and helpful. Eventually, Alexa will be able to complete such tasks as tracking consumable household products through embedded sensors. When product inventory gets low, Alexa will automatically order more to replenish them.

Another corporation making headway in the movement is Facebook--but with a different approach. Facebook's digital personal assistant, Facebook M, runs through Facebook's Messenger app, and requires users to converse with it through typing rather than voice commands. Facebook M is currently run by a combination of algorithms and Facebook employees, allowing an actual conversation to take place between M and the user. And, just as Facebook itself collects massive amounts of data from its users for targeted advertisers, it is predicted that M will eventually do the same. This will open new doors for companies to reach their target customers.

Let's Talk Numbers

Consumers' use of digital personal assistants will only continue to rise. Google's Mobile Voice Study reveals that 41% of adults surveyed use voice search more than once a day. Many of the respondents (62%) said they use the feature to increase their own efficiency. This insight suggests companies should begin implementing marketing strategies with digital personal assistants in mind if they haven't already.

The cross-platform measurement company, comScore, estimates that, by the end of 2016, digital personal assistants will have assisted in more than $2 billion in online shopping sales. Additionally, it's estimated that over 200 billion voice searches per month will be done by 2020, creating a $50+ billion per year sales opportunity.

In order to take advantage of this opportunity, companies need to generate engagement through digital platforms. To do this, Bing suggests companies update their Search Engine Optimization (SEO) keywords, and, more importantly, optimize for voice searches. Companies should also utilize location targeting in order to succeed with this new way of marketing.

There's no doubt that utilizing digital personal assistants will continue to be an advantageous way to research and reach targeted audiences. With the advancement of these technologies, more consumers will use these tools. With this knowledge, companies should keep an ear out for voice control.

Sincerely,


Mona Graham

Monogram Communication Services
798 University Avenue

Sacramento, CA 95825 

Phone: 916.922.0930
Fax: 916.922.0929 
In 2016, we want to help you get the most from your marketing budget. Call us today to learn how we can take away the pain that often comes with creating brilliant solutions. 

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