• The CA/Request No. auto generates when a new request record is created. This numbering scheme is formatted in the Setup -> Settings -> Automatic Numbering tab and may be configured to include the current date in the number.
   
• The Request Date, by default, is today's date, but may be set to the true date of origination.
   
• The default Requester is the person currently logged into GAGEtrak; however, the drop-down will permit selection of anyone included in the staff records.
   
• Insurance Amt is the sum of the cost to replace the gages on the list. 
   
• Letter Type is a significant field, as it allows you to choose the type of request you are making. The defaults are Calibration Request, Repair Request and Corrective Action. You may need to send gages off site for other reasons, so you may compose your own letters in Setup -> Setup CA /Service Request.
   
• The supplier is selected from the Service Supplier drop-down; this field is populated from the supplier records stored in GAGEtrak.
   
• Status is the status of the request. It is either Open, meaning all gages have not yet been returned, or Closed, meaning all have been returned. GAGEtrak can be configured to automatically change the status of a gage when it's sent (thus removing it from the Calibration Due Listing) and when it's returned. These settings are defined in the Set Up -> Settings -> General tab in the Service Request Options pane.
   
• The Completion Date is the date all gages have been returned and checked in. If all gages have been returned at the same time, you may click the button to the right of the field and enter the date. Otherwise, this field will populate when the last individual gage is returned.
   
• The Comments field allows you to make additional notes regarding the request.

The section of the form below the Comments field allows selection of individual gages. You may select as many gages as you like. When the first one is selected, another blank row appears to add a second gage, and so forth.

• If all gages are not returned at the same time, you would enter the return date for the specific gage in the Completion Date column. Clicking in the field will display a calendar icon; click the icon to open the calendar and select a date.
   
• The Insurance Amt column receives its data from the Gages -> Information tab -> Cost field. The Cost field in Gages should reflect the amount paid for the gage. This is considered to be the estimated replacement cost for the gage; this column is totaled in the header.
   
• The Status column reflects the status of each individual gage in the request. As mentioned before, you can configure GAGEtrak to automatically change the status of a gage when the gage is returned.

GAGEtrak is much more than a tool for tracking your calibrations; with great additional features like Service Requests, you can easily expand your control over your measurement systems and add new, effective processes to your gage surveillance efforts. We encourage you to explore the additional capabilities in your GAGEtrak software and as always, keep an eye out for future Tech Tips on additional features.