Providing you with consistent top-notch service is paramount to us and I'd like to talk about that this month. Now I know that service is not nearly as exciting as the kill zone™ but please indulge me here.

Don't know about you but on occasion I've had a delicious meal at a fine restaurant only to leave being disappointed because the service was not consistent with the ambiance and food. The simple fact is that the quality of service in any business can make or break the  experience, and poor service generally results in a dissatisfied customer that doesn't return.

Quality of Service: The two major components of our business that control a client's satisfaction are service and results. We can control the desired result by properly using products purchased from the industry's leading manufacturers. However, while we strive for optimal client satisfaction, you ultimately judge the quality of our service and extent of being satisfied.

In order to consistently provide exemplary service and maintain optimum client satisfaction we are committed to achieving the following goals:

• Reliably and conscientiously service your residence as though it were ours
• Be professional, friendly, courteous, and respectful
• Use products of the highest quality that are most effective
• Keep abreast of new products and pest control methods through education and training offered by our industry's leading manufacturers
• Implement relevant suggestions for improvement provided by clients
• Always seek to improve

Improvement: Your objective feedback is very important in helping us improve our service so please don't be shy here. And don't worry about making the old bug guy feel bad. Believe me, your satisfaction will always trump my feelings.

Please email your suggestion(s) to me at: bret@sonoranpest.com 

Referrals: I know that pest control referrals are not included in your priority list. But hopefully this not so subtle nudge will be a reminder that we'll be grateful for referring any of your friends who want the best in pest control.

In appreciation for a referral that agrees to annual service you'll receive a $50 credit on your statement following their start date.