by David Isaacson

The human side of facilities management is partly about recognizing and fostering the facility management professional's personal career goals. Facilities managers (FMs) need to focus on how they can grow and succeed, and that can be driven by how they position themselves as a strategic resource within an organization. It's also about recognizing that FMs are in a customer service business-the building occupants, whether they are students, faculty, or staff-are the customers, and it's critical to understand their specific needs and how the facility supports their objectives.
Facilities management (FM) is about much more than just maintenance. Consider
[full article on www.appa.org] 

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