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Seek first to understand
Steven R. Covey was a widely respected management consultant, speaker and author who wrote many best-selling books on the "habits" of leadership, being effective, and relationship building. One of his key habits, "Seek first to understand (another's needs, ideas, feeling), then to be understood" is at the heart of becoming an effective and empathic communicator. Dr. Covey emphasizes the need to first (learn how to) be completely present, give someone our full attention and see the world from their point of view if we wish to build trust, influence, and also be understood in our turn. |
