Latest news and updates from Syntec
How consumers view payment card security - infographic 

This infographic, based on Syntec's annual research survey, explains consumers' views of payment card security in call centres and how new DTMF technology is the solution to consumer trust as well as de-scoping from PCI DSS controls.
How can my contact centre become PCI DSS compliant? A checklist of considerations.

After three years of discussion, a new EU Data Protection Framework has been agreed. The new General Data Protection Regulation (GDPR) replaces the current Data Protection Directive. 

Whilst it won't come into force for a couple of years, it's important that your organisation starts preparing now, as it will have a very substantial impact on all entities that handle the data of EU customers.

With this in mind Syntec's Business Development Director, Simon Beeching, presents a checklist of considerations that organisations can use when moving towards PCI DSS compliance in their contact centres. 

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Five ways to reduce call queuing in your contact centre

Danny Cresswell, Syntec's Head of Sales, suggests five ways in which you can reduce the queuing times in your contact centre without compromising on customer service in terms of call length. 

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