Twelve new year's resolutions for your contact centre
Danny Cresswell, Syntec's Head of Sales, suggests twelve tips and ideas for effective contact centre management in 2016, based on new features and developments of Syntec's integrated contact centre systems.
Ten key developments in contact centre management in 2016
What are the main developments that contact centre managers need to be aware of in 2016? Syntec's Business Development Director, Simon Beeching, identifies the most influential changes and trends that will affect contact centre management.
We will be exhibiting at PCI London on 28 January. Simon Beeching and Kevin Dowd (CEO and Group Chairman, CNS Group) will also be speaking about how to secure phone payments and de-scope your contact centre.
Find out more about today's best practice to ensure MOTO card payments in call centres are compliant, and how you can de-scope the whole call centre environment - including agents, home/remote workers, outsourcers, PCs, network and call recordings.
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