Latest news and updates from Syntec
Twelve new year's resolutions for your contact centre

Danny Cresswell, Syntec's Head of Sales, suggests twelve tips and ideas for effective contact centre management in 2016, based on new features and developments of Syntec's integrated contact centre systems.  

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Ten key developments in contact centre management in 2016

What are the main developments that contact centre managers need to be aware of in 2016? Syntec's Business Development Director, Simon Beeching, identifies the most influential changes and trends that will affect contact centre management. 

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Forthcoming events

We will be exhibiting at PCI London on 28 January. Simon Beeching and Kevin Dowd (CEO and Group Chairman, CNS Group) will also be speaking about how to secure phone payments and de-scope your contact centre.

Find out more about today's best practice 
to ensure MOTO card payments in call centres are compliant, and how you can de-scope the whole call centre environment - including agents, home/remote workers, outsourcers, PCs, network and call recordings. 
More information about PCI London.
We'll also be at Travel Technology Europe from 24-25 February at London Olympia. Come and visit us on stand T24. 
More information about Travel Technology Europe. 
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We have an active social media presence on Facebook, Twitter, LinkedIn, YouTube and Google+ so please connect with us for regular updates on product developments, events, research and industry developments. 
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