In the spirit of seasonal goodwill, here's a reminder of some recent new features of Syntec's 'integrated contact centre systems', to add to your Christmas stocking or New Year's resolutions for 2016!
Use the mid-call and IVR versions of CardEasy to de-scope your
call centre's phone payments from PCI DSS even if you don't use Syntec's telephony services - CardEasy can work as a hosted service either at network-level or in the Cloud
Easy CRM integration:
3 options for the agent to control the system, from a web- based virtual terminal (such as provided by Payment Service Providers); to integration with your enterprise CRM system; or a lightweight program on the agent's desktop allowing them to control the capture process directly, without CRM integration
Call Outcomes: Agents can mark the outcome of each telephone call they handle using the call history tab, either during or after the call, for inclusion in real-time and historic reporting
Email Alerts: Based on calls waiting timers, or when no agents are logged into groups
AgentCall Help
Allows agents to call available Team Leader and allows the TL to set a new status when only available for Help calls
Agent Skill Set Strategy:
Specify a skill per Agent for call delivery 1= Highest skilled agent and 99 = the lowest skilled agent (multiple agents with the same skill level in the same group allows for round robin distribution between those agents)
QView Playback:
Second-by-second playback of historic Call Queue and Agent activity dashboard
Workforce Scheduling:
AgentCall events integrated with Staff Adherence
Realtime Events:
Push realtime Agentcall events to your business systems for CTI
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In the spirit of seasonal goodwill, here's a reminder of some recent 
