September 2015

Even Contact Centre Managers are reluctant to pay over the phone, reveals a new survey!


This updated report presents the findings of our investigation into how contact centre leaders and payment service providers(PSPs) are meeting the challenges of Payment Card Industry Data Security Standard (PCI DSS) and card payment security in UK enterprises. We have also looked into concerns among consumers about card payments over the phone.
Download your free copy here

Simon Beeching, Business Development Director
Organisations taking payment over the phone, both private and public sector, are now rapidly embracing the regulatory requirement to ensure that card payments over the phone are secure.This is an issue not only for in-house contact centre staff but also for outsourcers and homeworkers too. 

At Syntec we've recently seen a surge of interest in PCI solutions from outsourcers both in the UK and internationally, either because they are taking the pro-active approach of adding competitive advantage to their own service offering, or because their merchant customers are pushing them into it as part of their PCI DSS compliance projects, with v 3.0 of the regulations in mind and an annual PCI audit looming.

In this blog post Simon Beeching explains the options. 

Kevin Dowd


Kevin Dowd, PCI DSS QSA and Group Chairman of the CNS Group, has worked as a QSA assessor for seven years. During this time he's worked with all manner of industries and businesses, and consistently found that the contact centre is always the most difficult part of the project. 


In this blog post he talks about why this is and identifies the particular issues that can make handling sensitive payment card data so challenging in the contact centre environment, and recommends the best way in which contact centre managers can deal with these problems.    


Read more.


Come and see us at Customer Contact Expo
We're delighted to be exhibiting at Customer Contact Expo at Olympia from 30 September to 1 October. Come to the Syntec Seminar on integrating multi-channel cloud contact centre services, network-level telecoms, and secure payment technology in the Technology Solutions Theatre on Thursday 1st October from 11.40-12.00

More information on the Customer Contact Expo website 

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