April 2015
Jonathan Graham, 
Finance Director

Important changes to 08, 09 and 118 numbers from 1 July 2015 - what you need to know 


Ofcom, the communications regulator, is making changes to the way consumers are charged for calling service numbers; that's those numbers beginning 08, 09 and 118. Their research has shown that people are confused about how much it costs to call these service numbers, and as a result avoid using them. Ofcom believes that the changes being introduced will make the costs more transparent and easier to understand.


From 1 July 2015 onwards the cost of calling your non-geographic service numbers must be stated in a new way that's compliant with the regulatory requirements outlined by Ofcom and the Advertising Standards Authority and, for 087 and 09 numbers, PhonePayPlus. 


On the Syntec blog this month Jonathan Graham explains what these changes mean for your business and the things you need to do in order to be ready for this change. 


Alex Cooksey, Customer Services Manager 
Ten tips for offering your callers a positive IVR experience 

IVR (interactive voice response) is a powerful tool and, when used well, can help you significantly improve the service that you offer callers to your contact centre as well as offer you greater operational efficiency. However when it's badly used, IVR can be a huge source of frustration for callers and ultimately results in lost business. In this blog post Alex suggests ten best practice guidelines to make sure that your IVR system reflects positively on your brand and helps callers get what they need rather than hindering them.


Forthcoming events



Syntec Director Simon Beeching will be presenting our research into consumer concerns about payment card fraud and showcasing Syntec's CardEasy 'keypad payment by phone' level 1 PCI DSS solution at the Payment Security Summit in London 21-22 April.   


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